Rouba Ahmed
Scarborough,Ontario
Summary
Detail-oriented and adaptable professional with experience as a Restaurant Team Member, providing great customer service and efficiently handling both customer transactions and food preparation in fast-paced environments. Also skilled in leadership and administrative roles, including Labour Relations Analyst and Junior Leader positions with the Toronto District School Board. Strong background in dental hygiene with excellent time management and problem-solving abilities. Quick to learn new concepts and committed to delivering positive customer experiences and supporting organizational success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Team Member
Zoal Restaurant
06.2024 - 09.2024
- Handled both cashier and food preparation duties to support different areas of the restaurant
- Operated the cash register, processed customer orders, and handled payments accurately
- Prepared food and beverages according to safety and quality standards
- Provided friendly, helpful service to ensure a positive customer experience
- Maintained a clean and organized workspace during busy shifts
- Collaborated with team members to ensure fast and efficient service during peak hours
- Worked independently to complete tasks efficiently and maintain service quality
Labour Relations Analyst
TDSB
06.2025 - 07.2025
- Gained professional communication skills by working with office staff and visitors
- Managed time well and worked both independently and as part of a team to complete assigned duties
- Assisted with onboarding tasks and supported new staff in adjusting smoothly to their roles
- Observed meetings with union representatives and learned how workplace agreements and expectations are discussed
- Learned about labour laws and policies by observing how the office stays up to date with current regulations
Junior Leader
TDSB BSSLP
07.2025 - Current
- Actively participated in professional development opportunities to stay current on industry trends and best practices.
- Upheld rules and maintained safety of all members.
- Spearheaded initiatives aimed at enhancing employee engagement levels within the organization.
- Implemented training programs that advanced skillsets of junior staff members.
- Contributed ideas to improve the program and increase participation.
Dental Hygienist Co-op Student
Dentistry in Scarborough
09.2024 - 02.2025
- Prepared the dental trays for all types of operations.
- Supported office administrative tasks such as answering phone calls, scheduling appointments, and handling insurance billing inquiries when needed.
- Ensured the preparation and organization of the clinic.
- Helped on taking the x-rays and identifying dental problems.
- Supported the dentist and the assistant in procedures such as fillings and cleanings.
Camp Counselor Volunteer
Canadian Centre for Victims Of Torture
06.2024 - 07.2024
- Supported and helped the children and listened to their problems effectively to ensure their happiness.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Helped children with their homework and tutored them.
- Collaborated with other camp counselors to design fun and enriching learning activities for kids.
Food Bank Volunteer
OneChurch.to
06.2023 - 12.2023
- Assisted in organizing and distributing food to those in need.
- Collaborated with a team to ensure efficient operations.
- Provided compassionate customer service, assisting clients in selecting groceries based on individual needs and dietary restrictions.
- Prepared and packaged boxes during the box assembly line phase.
- Packaged up nonperishable food items for food bank visitors.
Education
High School Diploma
Sir John A Macdonald Collegiate Institute
Scarborough, ON06-2025
Bachelor of Science - Life Sciences
University of Toronto Scarborough
Toronto, ON06-2029
Skills
- Excellent communication skills
- Customer service skills
- Strong creativity and problem-solving abilities
- Time management
- Ability to work well in a team and independently
- Leadership experience
- Adaptability and quick learning
- Multi-tasking abilities
- Detail-oriented and highly organized
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and basic tech tools
- Experience working with children and youth
- Professionalism and workplace etiquette
Certification
- WHMIS certificate
- Health and safety certificate
- Ontario Scholar
Hobbies and interests
- Reading
- Exploring and learning new things
- Customer service
- Crafting through origami
- Volunteer work
Languages
English
Arabic
Timeline
Junior Leader
TDSB BSSLP
07.2025 - Current
Labour Relations Analyst
TDSB
06.2025 - 07.2025
Dental Hygienist Co-op Student
Dentistry in Scarborough
09.2024 - 02.2025
Restaurant Team Member
Zoal Restaurant
06.2024 - 09.2024
Camp Counselor Volunteer
Canadian Centre for Victims Of Torture
06.2024 - 07.2024
Food Bank Volunteer
OneChurch.to
06.2023 - 12.2023
High School Diploma
Sir John A Macdonald Collegiate Institute
Bachelor of Science - Life Sciences
University of Toronto Scarborough
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