Raj Shrestha
Sydney,NS
Summary
Energetically led the team at Keltic Lodge at the Highland Links, enhancing food presentation and elevating dining experiences. Mastered menu development and wine pairing, boosting sales by 20%. Excelled in team leadership and multitasking, significantly improving service efficiency and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Food and Beverage Supervisor
Keltic Lodge at the Highland Links
Ingonish, Nova Scotia
05.2023 - 10.2024
- Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
- Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
- Trained new hires in proper food handling techniques and safety regulations.
- Investigated customer complaints promptly and took corrective action as needed.
- Supervised cleaning activities at the end of each shift to maintain a sanitary environment.
- Provided ongoing coaching and mentoring for employees in order to improve their job performance.
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
Crew Team Member
Fired Creation Pottery Cafe
Sydney, Nova Scotia
10.2023 - 05.2024
- Assisted customers with orders and inquiries.
- Organized stockroom shelves to maximize space efficiency.
- Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
- Greeted customers in a friendly manner upon entering the store.
- Operated cash register accurately and efficiently.
- Answered customer questions regarding product features, pricing, availability.
- Provided excellent customer service at all times.
Education
BBA - Hospitality And Tourism Management
Cape Breton University
Sydney, Skills
- Fine-dining expertise
- Food presentation
- Menu development
- Table service
- Wine pairing
- Menu pricing
- Cross-training
- Team Leadership
- Multitasking ability
Languages
Hindi
Elementary
Nepali
Native/ Bilingual
Accomplishments
- Employee of the month
References
References available upon request.
Timeline
Crew Team Member
Fired Creation Pottery Cafe
10.2023 - 05.2024
Food and Beverage Supervisor
Keltic Lodge at the Highland Links
05.2023 - 10.2024
BBA - Hospitality And Tourism Management
Cape Breton University
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