Juliana Griffith
Aliso Viejo
Summary
Professional in food and beverage industry with proven experience in streamlining operations and enhancing guest satisfaction. Known for strong leadership and ability to foster team collaboration, adapting swiftly to changing needs and priorities. Expertise includes staff training, inventory management, and ensuring compliance with health and safety standards. Valued for reliability and consistent achievement of results in fast-paced environments.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Food and Beverage Supervisor
Ritz-Carlton
Lahaina, HI
10.2025 - Current
- Supervised daily operations of food and beverage service, ensuring high standards of guest experience.
- Trained and mentored staff on service excellence and product knowledge to enhance team performance.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated with kitchen staff to ensure timely and accurate order fulfillment during peak hours.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty within the dining experience.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
- Contributed to overall restaurant profitability by diligently monitoring expenses such as labor costs, supplies purchases, utilities charges.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Server
Pronto Cucina Italiana
San Clemente
11.2024 - 08.2025
- As a server at Pronto Cucina Italiana, I was responsible for greeting and seating guests, offering our water service and describing our weekly special as the first introduction. I was also responsible for taking drink and food orders, requiring knowledge in our menu in order to be able to help guests choose what they may like the most. I was in charge of handling their wine and beer orders, bringing it to their table in a timely manner from when they ordered. I was also in charge of running food to guests, working as expo on the line to help food get out in a timely manner, grabbing and bringing guests their desserts to their table, utilizing the espresso machine for lattes, americanos, and cappuccinos. I also had the knowledge in our reservation system, making me responsible for over the phone reservations, making reservations in person, and handling the waitlist in person when a host was not present. I was responsible for handling all payments through a Toast Handheld.
Server Assistant/Food Runner
Rare Society (Trust Restaurant Group)
San Clemente
08.2024 - 08.2025
- As a server assistant at Rare Society, I was responsible for greeting tables warmly and professionally upon their arrival to their table in my section. I offered water service to guests to ensure their preferences were being met. I also was responsible for clearing dishes, handling the packaging of guests' foods, “crumbing” and resetting their tables to ensure a clean space between courses. I often took responsibility to go over the menu with the guests and help guide them through their dining experience. I provided guests with a welcoming experience by engaging in casual conversation, providing assistance to their needs, and being attentive throughout their dining experience. As a food runner, I collaborated with the kitchen staff while working on the line providing food to the guests in a two-story building. I was responsible for knowing the menu and providing a quick description for each item we presented to the table.
Lead Host
Rare Society (Trust Restaurant Group)
San Clemente
10.2023 - 08.2025
- Greet and warmly welcome guests to the restaurant upon arrival. Take care of making reservations and gathering deposits for larger bodies. Taking down any information for guests interested in the Private Dining Experience. Being knowledgeable in our restaurant menu as well as dining experiences in order to sell to guests and offer all possible information. Creating the flow of the restaurant during service by satisfying the needs of the guests, my servers, and the kitchen. As a lead host, I often worked closely with managers to go over important reservations. I often bussed and reset tables in order to seat guests in a timely manner. When managers were not present with an upset guest at the door, I was looked to among other hosts to handle the situation.
Barista
California Bean
San Diego
05.2023 - 10.2023
- Deliver exceptional hospitality to guests, my fellow teammates, and all of our vendors and suppliers. Make and serve a selection of delicious beverages. Create a community in the café by sharing my joy and knowledge of coffee with my guests. Uphold and follow all health, food safety, and safety guidelines.
Host
Cardellino (Trust Restaurant Group)
San Diego
12.2022 - 10.2023
- Greet and warmly welcome guests to the restaurant upon arrival. Make all of the guests feel comfortable and let them know I am there to personally take care of them. Know regular guests by name; know their preferences and needs. Take care of making reservations and gathering deposits for larger bodies. Taking down any information for guests interested in the Private Dining Experience.
Team Member
Rad Habits Juice Co
San Diego
02.2022 - 04.2023
- Prepare and make smoothies, acai bowls, and toasts/waffles. Make coffees, lattes and teas. Open and close the store. Clean dishes. Sweep and mop the whole store. Close out the entire register. Throw out trash and recyclables at the end of the night. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers.
Team Member
EarthBowl
Laguna Niguel
08.2020 - 08.2022
- Prep fruits and bowls. Open and close the store. Clean dishes. Sweep and mop the whole store. Close out the entire register. Throw out trash and recyclables at the end of the night. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers.
Team Member
Juice It Up
Aliso Viejo
07.2018 - 10.2018
- Worked as cashier, as well as made smoothies and juices. Closed the store many times. Cleaned, did dishes, stocked and restocked items.
Concierge/Prep
Big Fish Little Fish
Aliso Viejo
05.2017 - 01.2018
- Prepare food items such as poke bowls, pokeritos, fruits, and vegetables. Clean or sterilize dishes, kitchen utensils, equipment, or facilities. Load trays with accessories such as eating utensils, napkins, or condiments.
Education
BA -
Aliso Niguel High School
Aliso Viejo06.2019
HS Diploma -
Aliso Niguel High School
Aliso Viejo06.2019
Skills
- Staff supervision
- Staff leadership
- Food safety understanding
- Fine-dining expertise
- Scheduling staff
- Microsoft Excel
- Recipes and menu planning
- Work schedule creation
- Critical thinking
- High volume dining
Languages
Spanish
Limited Working
Timeline
Food and Beverage Supervisor
Ritz-Carlton
10.2025 - Current
Server
Pronto Cucina Italiana
11.2024 - 08.2025
Server Assistant/Food Runner
Rare Society (Trust Restaurant Group)
08.2024 - 08.2025
Lead Host
Rare Society (Trust Restaurant Group)
10.2023 - 08.2025
Barista
California Bean
05.2023 - 10.2023
Host
Cardellino (Trust Restaurant Group)
12.2022 - 10.2023
Team Member
Rad Habits Juice Co
02.2022 - 04.2023
Team Member
EarthBowl
08.2020 - 08.2022
Team Member
Juice It Up
07.2018 - 10.2018
Concierge/Prep
Big Fish Little Fish
05.2017 - 01.2018
BA -
Aliso Niguel High School
HS Diploma -
Aliso Niguel High School