Dylan Hines
Meat Cove,NS
Summary
Dynamic Food & Beverage Supervisor with a proven track record at Keltic Lodge Resort & Spa, I specialize in enhancing customer satisfaction and increasing revenue through expert beverage making and exceptional team leadership. I excelled in staff supervision and multitasking, leading with a smile while fostering a collaborative work environment. Willing reliable and ready to be behind the bar slinging cocktails, on the floor moving with charm and grace or at a desk helping organize our next move.
Overview
4
4
years of professional experience
Work History
Food & Beverage Supervisor
Keltic Lodge Resort & Spa
09.2020 - 10.2024
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
- Collaborated with kitchen staff to develop new menu items based on seasonal ingredients and customer preferences.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
- Monitored food inventory and supplies to prevent waste.
- Promoted an inclusive workplace culture through open communication channels encouraging diverse perspectives from all team members as a valuable resource for continuous improvement efforts.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
High School Diploma -
Cabot Education Centre
Neils Harbour06-2018
Skills
- Beverage making
- Table service
- Banquet operations
- Staff supervision
- Food safety
- Teamwork and collaboration
- Time management
- Multitasking
Languages
English
Native or Bilingual
Certification
Smart Serve Ontario
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Company CultureCareer advancementTimeline
Food & Beverage Supervisor
Keltic Lodge Resort & Spa
09.2020 - 10.2024
High School Diploma -
Cabot Education Centre
Similar Profiles
Yorlelyn AlbornozYorlelyn Albornoz
Kitchen Steward/Dishwasher at Fox Harb'r ResortKitchen Steward/Dishwasher at Fox Harb'r Resort
Jacklyn JacksonJacklyn Jackson
Front Desk at Keltic Lodge Resort and SpaFront Desk at Keltic Lodge Resort and Spa
Ashini TilakaratneAshini Tilakaratne
Events and Guest Experience Specialist at Keltic Lodge Resort and SpaEvents and Guest Experience Specialist at Keltic Lodge Resort and Spa