Anjaly Mohan
Calgary,Canada
Summary
Dedicated Customer Service/ medical student professional with knowledge of service delivery, medical terminology and proven multitasking abilities. As well as substantial experience in managing front desk operations and patient interactions through medical school. Known for attention to detail and ensuring smooth office processes. Reliable team player who adapts to changing needs and prioritizes tasks effectively.
Overview
12
12
years of professional experience
Work History
Technical Advisor
Teleperformance Canada
09.2022 - Current
- Resolved technical issues for customers through phone, email, and chat support channels.
- Served as primary point of contact for triaging technical issues.
- Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
- Assisted in reducing support ticket backlog by efficiently handling high volumes of daily requests.
Head Cashier
Home Depot
09.2016 - 12.2017
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
- Contributed to store promotions by informing customers of available discounts or special offers at checkout.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
Customer Service Representative
Home Depot
03.2013 - 09.2016
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Education
Some College (No Degree) - Biological Sciences
University of Calgary
Calgary, ABSome College (No Degree) - Medicine
Xavier University School of Medicine
ArubaSkills
- Medical terminology
- Strong Interpersonal skills
- Computer proficiency
- Empathetic
- Time management
- Adaptability
- Conflict resolution
- Appointment scheduling
- Phone and email etiquette
Languages
English
Native or Bilingual
Timeline
Technical Advisor
Teleperformance Canada
09.2022 - Current
Head Cashier
Home Depot
09.2016 - 12.2017
Customer Service Representative
Home Depot
03.2013 - 09.2016
Some College (No Degree) - Biological Sciences
University of Calgary
Some College (No Degree) - Medicine
Xavier University School of Medicine
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