Lubaba Yasien
Calgary
Summary
Charismatic, ambitious Lady, eager to learn and respect time. Medical Laboratory Technician for 5 years, 5 months of United Arab Emirates & Sudan work experience. Skilled in doing quality controls for medical diagnostic machines. Registering patients and doing Lab statistics. Collect specimens and blood withdrawal from patients. Examine medical specimens using different medical diagnostic machines. Send the report to the doctors by special computer system. Trained in medical laboratory tests marketing. Sales Associate for 1 year U.S work experience. Treats customers and co- workers with dignity and respect.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Teleperformance Canada
Montreal, QC
09.2019 - 08.2022
- Answered constant flow of customer calls with minimal wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Investigated and resolved customer inquiries and complaints quickly.
Sales Associate
Follett Bookstore, Richland College
Dallas , Texas
07.2017 - 12.2018
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Charged Medical Lab Technologist / Medical Lab Receptionist
Al-Dhaid Hospital, Al
Sharjah, United Arab Emirates
05.2012 - 12.2016
- Utilized expertise in microbiology, chemistry and hematology to help with diagnosis of medical issues.
- Worked with pathologist to isolate abnormalities and narrow down likely diagnoses.
- Set up, maintained and verified sterility of lab equipment and tools.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks..
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
Marketing & Sales Development
Star Metropolis Clinical Laboratories
Dubai, United Arab Emirates
07.2010 - 05.2012
- Built relationships with customers and community to promote long term business growth.
- Maximized sales through effective client relationship development.
- Built diverse and consistent sales portfolio.
- Developed new business relationships and maintained existing through regular communications and effective account management.
Medical Lab Technologist / Medical Lab Receptionist
Customs Hospital
Khartoum , Sudan
02.2007 - 02.2010
- Collected and studied blood samples to determine number of cells, morphology, blood group and blood type.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
Education
No Degree - French Language
CEDA
Montreal, QCPostgraduate Diploma - medical laboratory Science (Microbiology
University of Science & Technology (SUST)
Sudan10.2009
Bachelor of Science - Medical Laboratory (Microbiology
University of Science & Technology (SUST)
Sudan09.2006
Skills
- Microsoft Office trained
- Analytical and Methodical
- Tracking and Documentation
- Lab Operations
- Customer Inquiries
- Customer Communication and Empathy
Timeline
Customer Service Representative
Teleperformance Canada
09.2019 - 08.2022
Sales Associate
Follett Bookstore, Richland College
07.2017 - 12.2018
Charged Medical Lab Technologist / Medical Lab Receptionist
Al-Dhaid Hospital, Al
05.2012 - 12.2016
Marketing & Sales Development
Star Metropolis Clinical Laboratories
07.2010 - 05.2012
Medical Lab Technologist / Medical Lab Receptionist
Customs Hospital
02.2007 - 02.2010
No Degree - French Language
CEDA
Postgraduate Diploma - medical laboratory Science (Microbiology
University of Science & Technology (SUST)
Bachelor of Science - Medical Laboratory (Microbiology
University of Science & Technology (SUST)
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