Beulah Gideon
Hamilton,ON
Summary
Dedicated Customer Service & Sales professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
I have passed A&S modules looking for sponsorship for A&S license and have willingness to complete Life modules aswell for LLQP.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Teleperformance Canada
12.2022 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Sales Consultant
Regalix
08.2020 - 10.2022
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
Volunteer
Self Employed
01.2016 - 10.2022
- Enhanced community engagement by organizing and leading various church volunteer activities.
- Assisted with fundraising efforts to support church programs and services, raising significant funds for various causes.
- Developed strong relationships with local nonprofits, partnering on joint projects to address community needs.
- Participated in youth mentorship programs, guiding young people in their spiritual journeys and personal development.
- Contributed to the organization of mission trips, coordinating travel arrangements and preparing participants for their experiences abroad.
- Collaborated with fellow volunteers on beautification projects around the church property, maintaining an inviting atmosphere for all visitors.
Coach
Tech Mahindra
12.2013 - 10.2016
- Boosted customer satisfaction scores and improve sales revenue by implementing customer-centric coaching strategies for the sales team.
- Conducted regular evaluations of representatives'' performance, identifying areas of strength and opportunities for growth.
- Enhanced customer satisfaction levels through targeted coaching and skill development sessions.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Education
Bachelor Of Arts - Commerce
EIILM University
India06.2011
Skills
- Analyzing Customer Needs
- Customer Relationship Management
- Client-first mindset
- Flexible
- Team player
- Effective Communication
- Cross-Selling
- Sales Expertise
Languages
English
Full Professional
Hindi
Limited Working
Timeline
Customer Service Representative
Teleperformance Canada
12.2022 - 12.2023
Sales Consultant
Regalix
08.2020 - 10.2022
Volunteer
Self Employed
01.2016 - 10.2022
Coach
Tech Mahindra
12.2013 - 10.2016
Bachelor Of Arts - Commerce
EIILM University
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