Bhadresh Somal
Ottawa,ON
Overview
4
4
years of professional experience
Work History
User Support Technician
Teleperformance Canada
09.2021 - Current
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Baker
Tim Hortons
01.2021 - 08.2021
- Developed recipes for new products and improved existing recipes.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
Receptionist
Foodine Indian Cuisine
04.2020 - 11.2020
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Corresponded with clients through email, telephone, or postal mail.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.
Call Center Representative
IO Solutions Call Center
06.2019 - 04.2020
- Cross-trained and backed up other customer service managers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
Herzing College
Montreal, QC08.2021
BBA - Business Management
Manav Bharti University
Solan, India05.2016
Skills
- Inventory Procedure Documentation
- Help Desk Support
- Access Management Software
- Technical Documentation
Timeline
User Support Technician
Teleperformance Canada
09.2021 - Current
Baker
Tim Hortons
01.2021 - 08.2021
Receptionist
Foodine Indian Cuisine
04.2020 - 11.2020
Call Center Representative
IO Solutions Call Center
06.2019 - 04.2020
High School Diploma -
Herzing College
BBA - Business Management
Manav Bharti University
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