Adeola Adeniran
Toronto,ON | Open To Relocate
Summary
End User Services Analyst with 2+ years of hands‑on experience delivering Level 1 technical support, resolving hardware/software/network issues, and managing helpdesk tickets in both corporate and production environments. Skilled in desktop & printer support, ticket triage, user access updates, website account assistance, and OS/software deployment. Known for strong communication, customer service, and the ability to follow SOPs, GMP, and safety procedures while supporting day‑to‑day IT operations.
Overview
3
3
years of professional experience
Work History
User Support Technician
Rebar Intact
Mississauga, Canada
09.2024 - 04.2026
- Provided Level 1 support for desktops, printers, peripherals, phones, and mobile devices.
- Monitored and responded to system messages, alerts, and helpdesk tickets.
- Set up equipment for employee use, including cabling, OS installation, software configuration, and device testing.
- Updated user access for internal applications and performed password resets.
- Assisted users with website access issues, login problems, and account setup.
- Maintained and documented printer inventory, device assignments, and support actions.
- Supported OS upgrades, patches, drivers, and software deployments.
- Participated in testing new processes and code changes, providing feedback to improve workflows.
- Followed internal SOPs, safety procedures, and IT policies to ensure compliance.
- Escalated Level 2 issues while maintaining communication and ownership of user concerns.
- Delivered excellent customer service with clear communication and professionalism.
IT Support Assistant
Nigeria Bottling Company (Coca‑Cola Hellenic Group)
Lagos, Nigeria
06.2023 - 07.2024
- Provided enterprise‑level support for desktops, printers, scanners, and production‑floor devices.
- Troubleshot LAN/Wi‑Fi, VPN, and SAP‑integrated workstation issues.
- Performed Active Directory tasks, including account creation, access updates, and password resets.
- Supported SAP workstations, business applications, and handheld RF scanners.
- Conducted hardware diagnostics, device repairs, and peripheral configuration.
- Assisted with system upgrades, OS deployments, and preventive maintenance.
- Documented incidents, root causes, and resolutions to reduce recurring issues.
- Followed strict SOPs, GMP guidelines, and safety procedures in production environments.
- Collaborated with senior IT staff to maintain stable system and network performance.
Education
Graduate Certificate - Cloud Data Management
Conestoga College
Kitchener, ON12-2025
Skills
- Level 1 Support
- Ticketing Systems
- Microsoft Office
- User Access Management
- Website Account Support
- Inventory Management
- OS & Software Deployment
- Testing & QA
- Mobile Device Support
- Documentation
- Customer Service
Timeline
User Support Technician
Rebar Intact
09.2024 - 04.2026
IT Support Assistant
Nigeria Bottling Company (Coca‑Cola Hellenic Group)
06.2023 - 07.2024
Graduate Certificate - Cloud Data Management
Conestoga College