Abhiraj Singh
Brampton,ON
Summary
At Green Moolaa, I enhanced user satisfaction by swiftly resolving technical issues and providing expert remote support. Known for exceptional customer communication and technical troubleshooting skills, I significantly contributed to team knowledge sharing and professional development, embodying a commitment to excellence in user support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
User Support Technician
Green Moolaa
Brampton, ON
11.2021 - Current
- Enhanced user experience by addressing and resolving technical issues promptly and efficiently.
- Increased customer satisfaction by delivering prompt remote assistance for a wide range of technical concerns.
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Continuously expanded technical skill set through professional development opportunities, staying abreast of industry trends and best practices.
- Providing technical assistance and troubleshooting via E-commerce platforms and over the phones and educating clients about all the benefits of the products and services that the business provides.
Education
Tourism - Operations Management - Hospitality And Tourism Operations Management
Lambton College of Applied Arts And Technology
Mississauga, ON12.2022
Secondary Scool - Humanities
Budha Dal Public School
Patiala, Punjab, India04.2020
Skills
- Online Chat Support
- Customer Communication and Empathy
- Computer Diagnostics
- Help Desk Support
- Remote Technical Support
- Microsoft Windows and Office
- Microsoft Office Specialist (MOS) Expert
- Technical Support
- Call Center Operations
- User Support
- Customer service expert
- Technical Troubleshooting
- Customer Service
- Remote Support
Certification
Google IT Support Professional Certificate
Timeline
User Support Technician
Green Moolaa
11.2021 - Current
Tourism - Operations Management - Hospitality And Tourism Operations Management
Lambton College of Applied Arts And Technology
Secondary Scool - Humanities
Budha Dal Public School