Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Zeming Zhao

Zeming Zhao

Calgary

Summary

Proactive and goal-oriented professional with a strong emphasis on time management and problem-solving. Recognized for reliability and adaptability, with a rapid ability to acquire and apply new skills. Committed to leveraging these qualities to drive team success and deliver valuable contributions to organizational growth.

Overview

6
6
years of professional experience

Work History

Shift Supervisor

STARBUCKS COFFEE COMPANY
09.2020 - Current
  • Supervised daily operations, ensuring adherence to safety and quality standards.
  • Trained and mentored team members on operational procedures and best practices.
  • Resolved customer complaints promptly, fostering a positive environment and loyalty among patrons.
  • Collaborated with management on promotional campaigns, increasing product visibility and sales engagement.
  • Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
  • Accurately completed end-of-day financial tasks worth between $5000-10000 of cash and card transactions daily.

Supervisor

Lucky Day Food Inc
12.2022 - 08.2024
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Gathered, organized and input information into digital database.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues for 50 to 100 customer inquires on a daily basis.
  • Frequently inspected production area to verify proper equipment operation.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.

Financial Analyst

Acre Real Estate Group LLC
04.2019 - 12.2019
  • Developed financial models to assess potential investments and identify potential risks.
  • Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
  • Researched macroeconomic, industry and company-specific data to develop a purchasing plan that save 10% of the initial cost from purchasing a condominium
  • Evaluated performance of existing investments and adjusted accordingly.

Education

MBA - International Business

Cape Breton University, Shannon School of Business
Sydney, NS
05-2022

BBA - Accounting

Temple University, Fox School of Business
Philadelphia, PA
12.2018

Skills

  • Effective Verbal Communication
  • Attention to detail
  • Customer service excellence
  • Critical thinking and analysis
  • Task prioritization
  • Optimized data processing
  • Sales proficiency
  • Strong understanding of financial reporting
  • Proficient in Microsoft applications
  • Payment processing
  • Relationship building

Languages

Chinese
Native or Bilingual
English
Native or Bilingual

Timeline

Supervisor

Lucky Day Food Inc
12.2022 - 08.2024

Shift Supervisor

STARBUCKS COFFEE COMPANY
09.2020 - Current

Financial Analyst

Acre Real Estate Group LLC
04.2019 - 12.2019

MBA - International Business

Cape Breton University, Shannon School of Business

BBA - Accounting

Temple University, Fox School of Business

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Zeming Zhao