Zeming Zhao
Calgary
Summary
Proactive and goal-oriented professional with a strong emphasis on time management and problem-solving. Recognized for reliability and adaptability, with a rapid ability to acquire and apply new skills. Committed to leveraging these qualities to drive team success and deliver valuable contributions to organizational growth.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
STARBUCKS COFFEE COMPANY
09.2020 - Current
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on operational procedures and best practices.
- Resolved customer complaints promptly, fostering a positive environment and loyalty among patrons.
- Collaborated with management on promotional campaigns, increasing product visibility and sales engagement.
- Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
- Accurately completed end-of-day financial tasks worth between $5000-10000 of cash and card transactions daily.
Supervisor
Lucky Day Food Inc
12.2022 - 08.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues for 50 to 100 customer inquires on a daily basis.
- Frequently inspected production area to verify proper equipment operation.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
Financial Analyst
Acre Real Estate Group LLC
04.2019 - 12.2019
- Developed financial models to assess potential investments and identify potential risks.
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Researched macroeconomic, industry and company-specific data to develop a purchasing plan that save 10% of the initial cost from purchasing a condominium
- Evaluated performance of existing investments and adjusted accordingly.
Education
MBA - International Business
Cape Breton University, Shannon School of Business
Sydney, NS05-2022
BBA - Accounting
Temple University, Fox School of Business
Philadelphia, PA12.2018
Skills
- Effective Verbal Communication
- Attention to detail
- Customer service excellence
- Critical thinking and analysis
- Task prioritization
- Optimized data processing
- Sales proficiency
- Strong understanding of financial reporting
- Proficient in Microsoft applications
- Payment processing
- Relationship building
Languages
Chinese
Native or Bilingual
English
Native or Bilingual
Timeline
Supervisor
Lucky Day Food Inc
12.2022 - 08.2024
Shift Supervisor
STARBUCKS COFFEE COMPANY
09.2020 - Current
Financial Analyst
Acre Real Estate Group LLC
04.2019 - 12.2019
MBA - International Business
Cape Breton University, Shannon School of Business
BBA - Accounting
Temple University, Fox School of Business
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