Bakht Muneer
Calgary,Canada
Summary
Dynamic housing professional with experience in applicant intake, tenancy management, and property support. Proficient in Yardi, SHAR, and FOIP-compliant documentation, with a strong track record in managing tenant relations, resolving arrears, and fostering housing stability. Multilingual and adaptable, possessing a deep understanding of the Residential Tenancies Act while effectively collaborating across departments to cultivate safe and inclusive communities. Eager to leverage front-line expertise, organizational skills, and a resident-focused approach in the Property Manager role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Calgary Housing Company
12.2024 - Current
- Provided frontline support to applicants, tenants, and agencies with accurate SHAR-based housing program information.
- Assessed eligibility and prioritization for housing programs, ensuring fairness, compliance, and accuracy.
- Managed tenant documentation, eligibility assessments, and system records while maintaining FOIP compliance.
- Delivered empathetic, culturally sensitive communication with diverse populations to foster trust and housing stability.
- Resolved concerns by balancing policy requirements with compassionate service delivery.
Program Supervisor
Calgary Alternative Support Services
04.2018 - 12.2024
- Facilitated resident move-ins, transfers, and Calgary Housing rent review processes.
- Partnered with CH property staff to manage arrears, resolve tenancy issues, and maintain safe building operations.
- Supervised staff and ensured compliance with documentation, reporting, and accreditation standards.
Resident Support Worker
Calgary John Howard Society
01.2018 - 01.2021
- Supported residents under parole conditions, ensuring compliance and community safety.
Relief Support Worker
Calgary Alpha House Society
01.2018 - 01.2021
- Assisted individuals with addictions, mental health, and crisis stabilization.
Education
Professional Addiction Studies Diploma -
McMaster University
Calgary, AB01.2020
Certificate - Working with Homeless Populations
University of Calgary
Calgary, AB01.2018
Some College (No Degree) -
BC Centre On Substance Use
Calgary, ABMaster’s - Computer Technology
University of Karachi
Pakistan01.1996
Skills
- Skilled in Yardi platform management
- Knowledge of SHAR and housing regulations
- Resident intake management
- Knowledge of Residential Tenancies Act (RTA)
- Coordination of tenancy issues
- Conflict resolution, de-escalation, and problem-solving
- Cross-functional collaboration
- Multilingual communicator
Certification
- Property & Tenancy Compliance: FOIP (2018), Case Management & Homeless Information Management (2018)
- Safety & Risk Management: First Aid & CPR/AED (2024), Nonviolent Crisis Intervention (2024), Suicide Intervention (2024), Alberta Basic Security Licence (2019), Workplace Violence & Harassment (2019)
- Community & Cultural Competency: Indigenous Awareness (2020), Cultural Diversity (2019), Motivational Interviewing (2018)
- Mental Health & Addictions: Addiction & Mental Illness – Co-Occurring Disorders (2020), Developmental Pathways of Addiction & Mental Health (2018), Medication Administration (2024), Mental Health First Aid (2019)
Timeline
Customer Service Representative
Calgary Housing Company
12.2024 - Current
Program Supervisor
Calgary Alternative Support Services
04.2018 - 12.2024
Resident Support Worker
Calgary John Howard Society
01.2018 - 01.2021
Relief Support Worker
Calgary Alpha House Society
01.2018 - 01.2021
Professional Addiction Studies Diploma -
McMaster University
Certificate - Working with Homeless Populations
University of Calgary
Some College (No Degree) -
BC Centre On Substance Use
Master’s - Computer Technology
University of Karachi