Fatima Ali
Brampton,Canada
Summary
Certified and experienced professional transitioning into Scrum Master and Agile leadership roles, with a strong background in team supervision, data-driven projects, and cross-functional collaboration. Proven ability to lead teams, manage workflows, support iterative processes, and drive continuous improvement. Known for attention to detail, strong communication skills, and a passion for enabling high-performing teams to deliver value.
Professional Agile facilitator committed to driving team success and delivering high-value projects. Proven track record in guiding teams through Agile transformations and optimizing workflows to enhance productivity. Known for strong focus on collaboration and adaptability to evolving project needs, ensuring consistent achievement of goals.
Professional with comprehensive experience in agile methodologies and team facilitation. Skilled in guiding teams through agile practices, fostering collaboration, and driving successful project outcomes. Adept at adapting to changing requirements, resolving conflicts, and ensuring continuous improvement. Recognized for strong leadership, effective communication, and problem-solving abilities.
Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.
Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Scrum master / Agile Team Contributor
Teleperformance Canada
06.2018 - 12.2024
- Collaborated in Agile-style workflows with daily check-ins, progress reviews, and sprint deliverables for data projects.
- Coordinated with project managers and engineers to align on project goals, timelines, and blockers.
- Took ownership of team productivity by mentoring new members and streamlining onboarding practices.
- Supported backlog grooming by identifying annotation errors and recommending task prioritization based on AI model needs.
- Participated in team meetings to review velocity, retrospectives, and quality assurance measures.
- Contributed to consistent delivery of high-quality data under deadline-driven project cycles.
Project Manager
Pakistan International Airlines
01.2016 - 01.2017
- Maintained customer satisfaction by addressing and resolving inquiries efficiently across multiple platforms.
- Collaborated with team members to improve service delivery using feedback and data insights.
- Recorded accurate documentation of customer interactions and issue resolutions.
Education
Master’s Degree - International Relations
University of Karachi
01.2015
Skills
- Agile project management
- Team Facilitation & Communication
- Sprint Planning & Daily Standup
- Backlog Grooming & Task Prioritization
- Jira / Trello / Task Management Tools
- Data-Driven Decision Making
- Cross-Functional Team Leadership
- Process Improvement & Quality Assurance
- Conflict Resolution
- Adaptability in Fast-Paced Environments
- Training & Onboarding
- Stakeholder Communication
- Meeting facilitation
- Agile metrics tracking
- Agile coaching
- Project management
- Sprint planning
- Scrum framework expertise
- Kanban knowledge
- Backlog grooming
- Stakeholder management
- Presentation skills
- Retrospective analysis
- Customer interaction
- Meeting participation
- Scrum processes
- Software process management
- Scrum methodology
- Teamwork and collaboration
- Leading scrum meetings
- Team leadership
- Project planning
- Task prioritization
- Waterfall methodology
- MS office
- Data analysis
- Stakeholder relations
- Customer needs assessment
- Software development
- Multitasking Abilities
- Data management
- Teamwork
- Problem-solving
- Time management
- Problem-solving abilities
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 9 to 12 staff members.
LANGUAGES
Fluent: English, Urdu, Pashto, Hindi, Punjabi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Certified Scrum Master (CSM)
- CAN TP Global Privacy, Security & Anti-Corruption Training – 2024
- Diversity & Inclusion Training – 2024
- 10 Ways to Go Green at Work – 2024
- Health and Safety Modules 1–5 – 2024
Timeline
Scrum master / Agile Team Contributor
Teleperformance Canada
06.2018 - 12.2024
Project Manager
Pakistan International Airlines
01.2016 - 01.2017
Master’s Degree - International Relations
University of Karachi
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