Amanda Martins
Ottawa,CA
Summary
Energetically contributed to Bliss Maid as a Receptionist, showcasing exceptional organization and customer service skills. Leveraged teamwork and collaboration at Analytic Carpentry Ltd, enhancing product quality. Achieved high customer satisfaction at Winners TJX through empathetic engagement and efficient problem-solving. Mastered both telephone etiquette and attention to detail, significantly improving operational efficiency.
Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Receptionist
Bliss Maid
2022.08 - 2022.12
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed approximately 30 incoming calls and emails per day from customers.
Manufacturing Associate
Analytic Carpentry Ltd
2018.09 - 2019.04
- Made sure that products were produced on time and are of good quality.
- Organized work to meet demanding production goals.
- Sanded and finished surfaces to create smooth, polished appearance.
- Painted surfaces using brushes, spray guns, and paint rollers.
Store Associate
Winners TJX
2017.09 - 2018.08
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
Commercial Cleaner
JMCC Maintenance And Janitorial Services
2017.08 - 2018.01
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Improved facility cleanliness by performing daily janitorial tasks, including sweeping, mopping, and vacuuming.
Education
GED -
St. Nicholas Adult High School
Ottawa, ON01.2025
Skills
- Organization skills
- Telephone skills
- Patience and Empathy
- Customer service excellence
- Teamwork and Collaboration
- Fast Learner
Languages
English
Full Professional
Portuguese
Native or Bilingual
Accomplishments
- Awarded "Employee of the Month" for delivering outstanding Costumer Service.
Timeline
Receptionist
Bliss Maid
2022.08 - 2022.12
Manufacturing Associate
Analytic Carpentry Ltd
2018.09 - 2019.04
Store Associate
Winners TJX
2017.09 - 2018.08
Commercial Cleaner
JMCC Maintenance And Janitorial Services
2017.08 - 2018.01
GED -
St. Nicholas Adult High School
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