Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erin Lawson

Ottawa,Canada

Summary

Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.

Overview

5
5
years of professional experience

Work History

Receptionist

Ottawa Honda
  • Used clerical abilities to support needs of office staff and back up administrative team members
  • Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions
  • Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions
  • Picked up, organized, and wiped down reception regularly to keep area professional and clean
  • Accepted incoming mail and packages and routed to appropriate staff
  • Updated and managed digital and physical office records
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.

Service advisor

Ottawa Honda
  • Helped customers choose optimal services based on preferences, needs, and budget limitations
  • Completed forms for service orders, set up accounts, and assisted customers with billing questions
  • Handled telephone inquiries to scheduled appointments and update customers on in-progress work
  • Met and exceeded daily service quality and performance goals
  • Referred unresolved customer grievances to designated departments for further investigation
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Processed orders and coordinated delivery schedules to meet customer needs
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.

Upper Room Home furnishings
  • Used clerical abilities to support needs of office staff and back up administrative team members
  • Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions
  • Greeted guests promptly and consistently set professional tone with friendly assistance
  • Picked up, organized, and wiped down reception regularly to keep area professional and clean
  • Called customers and warehouse staff to set up appointments for deliveries and obtain information for senior staff
  • Updated and managed digital and physical office records
  • Followed established procedures to protect sensitive and confidential information from unauthorized release
  • Accepted incoming mail and packages and routed to appropriate staff
  • Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions

Administrator

Ottawa Honda
04.2022 - Current
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Provided exceptional customer service to both internal and external departments through prompt response times and thorough issue resolution efforts.

Education

High School Diploma -

Long Fields Davidson Heights Secondary School
Ottawa, ON
07.2018

Skills

Time Management

Telephone skills

Data Entry

Customer/Client relations

Organization skills

Scheduling appointments

Languages

English
Full Professional

Timeline

Administrator

Ottawa Honda
04.2022 - Current

Receptionist

Ottawa Honda

Service advisor

Ottawa Honda

Upper Room Home furnishings

High School Diploma -

Long Fields Davidson Heights Secondary School

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Erin Lawson