Mikaeyla Boyer
Ottawa,ON
Summary
Proactive Receptionist with extensive experience in customer relations and office support. Skilled in appointment coordination, client communication, and maintaining confidentiality. Strong problem-solving abilities and capable of managing high-stress situations effectively, bringing exceptional organization and time management skills to support office operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Capital City Specialty & Emergency Animal Hospital
06.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Vet Assistant
Greenbank Animal Hospital
09.2022 - 09.2024
- Improved patient care by assisting veterinarians with examinations and treatments.
- Assisted in emergency situations calmly while supporting veterinarians with critical care procedures to stabilize patients quickly.
- Restrained animals for examination and treatment.
- Provided customer support to clients, answering questions and addressing concerns.
- Promoted a safe environment for both staff and patients by adhering to strict sanitation protocols in all work areas.
- Contributed to client satisfaction through compassionate communication regarding pet health concerns and updates on treatment progress.
- Preparing invoices, collecting payments and filing
Customer Service Representative
McDonald's Restaurant
10.2018 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Preparation of food orders
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
- Cross-trained and provided backup support for organizational leadership.
Education
High School Diploma -
Ecole Secondaire Catholic Paul-Desmarais
Ottawa, ON06-2021
Skills
- Organization skills
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Data inputting
- Maintain security
- Stress Management
- Problem-solving aptitude
- Time management abilities
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
- Pet first aid
- SIMDUT
- Prevention of infections with FIIT
Timeline
Receptionist
Capital City Specialty & Emergency Animal Hospital
06.2024 - Current
Vet Assistant
Greenbank Animal Hospital
09.2022 - 09.2024
Customer Service Representative
McDonald's Restaurant
10.2018 - 10.2020
- Pet first aid
- SIMDUT
- Prevention of infections with FIIT
High School Diploma -
Ecole Secondaire Catholic Paul-Desmarais
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