Thérèse Ngandu
Ottawa,Ontario
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Symphony Forest Valley Terrace
01.2025 - Current
- Managed a high volume of calls and responded to inquiries professionally
- Scheduled appointments and maintained organized records
- Drafted and responded to emails, ensuring timely communication
- Assisted visitors and maintained a welcoming office environment
Receptionist
H&R Block
02.2025 - 04.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Trained and mentored new receptionists, improving onboarding efficiency
- Scanned, organized, and securely stored confidential client documents
- Assisted tax professionals with document preparation and customer follow-ups
Sales Associate
H&M
09.2024 - 01.2025
- Assisted customers in product selection and completed transactions efficiently
- Processed cash, credit, and mobile payments accurately
- Maintained store organization and assisted with inventory restocking
Call Center Agent
Elemental Data Collection INC
01.2024 - 05.2024
- Conducted government surveys to gather data on public policies
- Accurately entered survey data, ensuring high data integrity
Customer Service Representative
Canadian Tire
06.2022 - 10.2023
- Assisted customers with product inquiries and resolved concerns
- Processed returns and exchanges efficiently
Receptionist
Infinity House of Beauty
06.2019 - 08.2022
- Scheduled and managed client appointments
- Handled financial transactions and ensured smooth daily operations
Education
International Development and Globalization
University of Ottawa
01-2027
High School Diploma -
Ecole Secondaire Catholique Beatrice-Desloges
Ottawa, ON06.2022
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Appointment Scheduling Software
- Data Entry & Records Management
- Administrative Support & Reception Management
- Client Relations & Customer Service
- Calendar & Appointment Coordination
- Bilingual Communication (French & English)
- Training & Staff Support
- Organization skills
- Time management
Certification
- CPR Certification
- Police Background Check Verified
Languages
English
French
Timeline
Receptionist
H&R Block
02.2025 - 04.2025
Receptionist
Symphony Forest Valley Terrace
01.2025 - Current
Sales Associate
H&M
09.2024 - 01.2025
Call Center Agent
Elemental Data Collection INC
01.2024 - 05.2024
Customer Service Representative
Canadian Tire
06.2022 - 10.2023
Receptionist
Infinity House of Beauty
06.2019 - 08.2022
International Development and Globalization
University of Ottawa
High School Diploma -
Ecole Secondaire Catholique Beatrice-Desloges
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