Zivi May Garcia-Calambacan
3-933 Wilson Avenue, North York,ON
Summary
To be a part of a company wherein doors of learning horizons are never close and in return, I shall perform with the best of my knowledge and abilities for the continuous growth of the company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Telesales Representative / Customer Service Representative
SP Data Digital
07.2022 - Current
- Increased sales by effectively identifying customer needs and presenting tailored solutions.
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries.
- Expanded client base through proactive prospecting and building strong relationships with potential customers.
- Consistently exceeded sales targets by utilizing effective upselling techniques and persuasive communication skills.
Personal Support Worker
Gentle Touch Assisted Living
02.2022 - 07.2022
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Collaborated with healthcare professionals to develop customized care plans for individual patients.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
Visual Merchandiser
Harry Rosen (Yorkdale Mall)
07.2021 - 12.2021
- Enhanced store sales by creating visually appealing and strategically placed product displays.
- Collaborated with management to develop seasonal merchandising strategies for optimal customer engagement.
- Increased customer traffic through effective window displays that showcased new products and promotions.
- Analyzed sales data to identify trends and adjust visual merchandising plans accordingly, maximizing revenue potential.
Team Member
Burger King
07.2021 - 10.2021
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Customer Service Representative -United Airlines Account
WNS Global Services
01.2016 - 01.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science in Business Administration Major in Financial Management -
Trinity University of Asia
New Manila, Quezon City, Metro ManilaMedical Laboratory Assistant/Technician -
CJ Healthcare College
North York, ONSkills
- Written and Verbal Communication
- Doing Works with Timely Manner
- Ability to Work Under Pressure
- Responsible for all the tasks assigned
- Computer Literate
- Merchandising
- Store Management
- Customer Service
- Objection Handling
- Upselling and Cross Selling
- Technical Skills
- Microsoft Office
- Data Entry
- Call Management
- Telephone Etiquette
- Multitasking
- Active Listening
- Product Knowledge
- Sales Proficiency
Certification
- Standard First Aid & CPR
- Basic Life Support (HCP)
Timeline
Telesales Representative / Customer Service Representative
SP Data Digital
07.2022 - Current
Personal Support Worker
Gentle Touch Assisted Living
02.2022 - 07.2022
Visual Merchandiser
Harry Rosen (Yorkdale Mall)
07.2021 - 12.2021
Team Member
Burger King
07.2021 - 10.2021
Customer Service Representative -United Airlines Account
WNS Global Services
01.2016 - 01.2017
Bachelor of Science in Business Administration Major in Financial Management -
Trinity University of Asia
Medical Laboratory Assistant/Technician -
CJ Healthcare College
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