Esther Jackson
Curriculum Vitae
Ontario,Canada
Summary
Forward-thinking, outgoing person with strong organizational skills. Excels at presenting complex information in easy to digest format, allowing clients to make informed decisions quickly. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. am committed to maintaining professional ties in order to increase profitability and drive business success.
Fun fact about myself. I am an accomplished professional model with years of experience in runway fashion shows. I am a former Miss Global Nigeria 2019/2020 and competed in the Most Beautiful Girl in Nigeria-Top 36 Miss Gombe 2021. Modeled for GUCCI DIY Collection 2021-Featured in Harper's Bazaar Arabian Magazine. Featured in Qatar Airways' website. These are just amusing facts and hobbies about myself.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Sales Associate
SP Data Digital (seconded to Bell Canada)
Toronto, ON
11.2022 - Current
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Solved customer challenges by offering relevant products and services.
- Resolve customer complaints and ensure maximum client satisfaction.
- Working with customers to determine their needs and answer their questions about our products/services and recommend the right solutions.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Academic Advisor/Executive Assistant
Ontario College Of Management And Technology
Remote, ON
01.2023 - Current
- Transcribed and organized information to assist in preparing speeches and presentations.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
- Received and reviewed transcripts to determine eligibility for admission to college or specific programs.
Customer Service Representative
David's Bridal
Toronto, ON
08.2022 - 11.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
Customer Service Specialist
Qatar Airways
Doha, Qatar
01.2022 - 06.2022
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Communicated with clients regarding account services, statements, and balances.
- Take booking orders, determine charges and billings or payments
- Answering questions about company services
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Educated customers on company systems, form completion and access to services.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Live Chat Agent
Qatar Airways
Doha, Qatar
04.2022 - 06.2022
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
- Handled inbound customer chat conversations using Avaya system
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Assisted supervisor with coaching and mentoring of new employees.
- Developed exemplary writing skills through continued correspondence with upwards of 100s of customers per day.
- Provided online demonstrations to educate customers on product features and online help resources.
- Educated customers about billing, payment processing and support policies and procedures.
Service Administrator
FIFA
Doha, Qatar
10.2021 - 12.2021
- Provided customer service regarding FIFA World Cup
- Helped Costumer with creating Fan IDs
- Referred customers to branch partners in financial services.
- Updated customer service database with new information, address changes and contact details.
- process service-related paperwork.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Sales Representative
Katara Exhibition
Doha, Qatar
03.2020 - 07.2020
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Administrator
Al-Jedad Socialite
Doha, Qatar
12.2018 - 12.2019
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Targeted new customers to grow geographic reach and increase revenue.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Oversaw successful planning and execution of staff meetings, parties and events.
- Collected, validated and distributed information to employees.
- Managed company schedule to coordinate calendar and arrange travel.
Education
Bachelor Of Commerce - International Business Management And Technology
International Business University
Toronto, ON 01.2024 - Current
Diploma - Business Administration
Ontario College of Management And Technology
Scarborough, Ontario, Canada 05.2022 - 01.2024
CPR & First Aid Training Certificate
CLI College of Business, Health & Technology
Toronto, ON 08.2023 - 08.2023
Professional Designation -
International Institute of Business Analysis(IIBA)
Toronto, ON 01.2023 - Current
Certificate - Airline Ticketing Agent
Qatar Airways
Doha, Qatar 01.2022 - 03.2022
Diploma - Business Management
Icon Int. Management Training Academy
Doha, Qatar 03.2020 - 06.2020
Skills
Microsoft Office
Timeline
Bachelor Of Commerce - International Business Management And Technology
International Business University
01.2024 - Current
CPR & First Aid Training Certificate
CLI College of Business, Health & Technology
08.2023 - 08.2023
Academic Advisor/Executive Assistant
Ontario College Of Management And Technology
01.2023 - Current
Professional Designation -
International Institute of Business Analysis(IIBA)
01.2023 - Current
Sales Associate
SP Data Digital (seconded to Bell Canada)
11.2022 - Current
Customer Service Representative
David's Bridal
08.2022 - 11.2022
Diploma - Business Administration
Ontario College of Management And Technology
05.2022 - 01.2024
Live Chat Agent
Qatar Airways
04.2022 - 06.2022
Customer Service Specialist
Qatar Airways
01.2022 - 06.2022
Certificate - Airline Ticketing Agent
Qatar Airways
01.2022 - 03.2022
Service Administrator
FIFA
10.2021 - 12.2021
Sales Representative
Katara Exhibition
03.2020 - 07.2020
Diploma - Business Management
Icon Int. Management Training Academy
03.2020 - 06.2020
Administrator
Al-Jedad Socialite
12.2018 - 12.2019
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