Anish Vohra
Scarborough,Canada
Summary
Experienced customer service professional with 5+ years of expertise in managing inbound and outbound calls. Proven track record in providing customized solutions, exceeding sales goals, and ensuring maximum customer satisfaction. Exceptional communication, problem-solving, and client relationship-building skills. Strong background in mentoring and data management in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Telecommunication Sales Representative
SP Data Digital
11.2022 - Current
- Identified, solicited, and promoted sales to existing clients through cross-selling and up-selling telecommunication products and services
- Provide high quality inbound and outbound customer support using flow guide
- Utilized sales order tools to build accurate orders and verified them for precision
- Provided excellent customer service while achieving monthly sales targets, including NPC, SURV 0, SURV 7, and AHT metrics
- Mentored junior agents, offering guidance on best practices and sales strategies
- Analyzed customers' current service utilization, offering enhanced solutions through additional services and special offers
- Maintained high-level product knowledge and kept up with evolving technology trends in telecommunication products
- Navigated sales tools while maintaining meaningful conversations with customers, ensuring smooth order processing
- Accurately entered data into computerized systems, recording call dispositions on the SP Data reporting system
- Managed time effectively to meet call volume requirements and provided feedback on client offers and calls
Food Service Manager
Hero Certified Burger
04.2022 - 10.2022
- Managed daily transactions, cash reconciliations, and bank deposits for the restaurant
- Ordered food products and supplies while ensuring cost-effective practices
- Trained and supervised staff, maintaining high performance and customer service standards
Business Development Executive
Axis Bank
07.2018 - 07.2019
- Identified potential clients, developed growth strategies, and managed key client accounts
- Collaborated with internal teams to provide product demonstrations and close new business
- Guided clients through the sales process, offering continuous support and ensuring customer satisfaction
Sales Officer
A U Finance Bank
10.2017 - 07.2018
- Maintained communication with key accounts, driving consistent revenue growth
- Developed sales strategies and proposals to qualify and close sales.
Education
Post-Graduate Certificate - Supply Chain Management
Mohawk College
Hamilton, ON09.2022
Post-Graduate Certificate - International Business Management
Mohawk College
Hamilton, ON12.2021
Skills
- Inbound and Outbound Calling
- Communication skills
- Customer Relations
- Product Organization
- Teamwork
- High Energy and Attitude
- Patience
- Problem solving
- Empathy
- Adaptability
- Promotional Support
- Sales Proficiency
- Client Rapport
Reference
Mohammed Samib Shaikh (Senior Technical Manager)
samibshaikh61@gmail.com
647 864 6289
Timeline
Telecommunication Sales Representative
SP Data Digital
11.2022 - Current
Food Service Manager
Hero Certified Burger
04.2022 - 10.2022
Business Development Executive
Axis Bank
07.2018 - 07.2019
Sales Officer
A U Finance Bank
10.2017 - 07.2018
Post-Graduate Certificate - Supply Chain Management
Mohawk College
Post-Graduate Certificate - International Business Management
Mohawk College
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