Zachary Larochelle
Ottawa,ON
Summary
I am a leader with proven ability to oversee operations and drive team success. I have a strong focus on collaboration, effective communication, and adaptability to evolving challenges. I am skilled in conflict resolution, workflow management, and ensuring compliance with policies and procedures. I am also known for fostering a productive and positive environment and consistently improving myself and the team in order to best serve the Ottawa Mission and the clients within.
I have the qualities, skills, experiences, attitude, and essential tools for success in the role of a police officer. I am an excellent candidate and the track record to prove it.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front-Line Supervisor
The Ottawa Mission
05.2024 - Current
- After two years of periodically acting as Supervisor and climbing the crew hierarchy ladder, I was successful in achieving the position of Frontline Supervisor
- As one of the four Frontline Supervisors I lead a team in the achievement of the shifts daily tasks as well as through a variety of challenges, and stressful situations of our high-impact work environment
- Frontline Supervisors are responsible for the day-to-day operations of the Ottawa Mission’s Frontline services
- Frontline Supervisors represent the concerns and safety of every client while acting as a liaison between clients, Frontline, and all other departments
- As Supervisor I ensure I am approachable and welcoming in order to maintain an atmosphere of trust and confidentiality
- As the first point of contact for my crew members I ensure I am always available in answering questions, providing support to the team and providing training as needed
- As Supervisor I am frequently temporarily filling in for management in the handling of operational issues or problems that arise within the department and liaising with different departments within the Ottawa Mission
- As Supervisor I solve problems according to changing priorities by considering many different procedures and/or standards while considering Mission procedures
- As a Frontline Supervisor I also take part in the interview process for both new Frontline Casuals and for Frontline workers attempting to achieve Fulltime status
Joint Health and Safety committee member
The Ottawa Mission
06.2023 - Current
- As a member of the Joint Health and Safety committee I take part in organizational meetings with members of different departments to discuss health and safety related matters in regards to the Ottawa Mission, its staff, its departments and clients
- I also take part in occasional health and safety inspections for our on site shelter as well as our off-site buildings
- I am a liaison between my coworkers and the committee; being available to discuss health and safety concerns that my fellow peers may have and bring them forward to the committee to find safe solutions
Acting Front-Line Supervisor (As Required)
The Ottawa Mission
01.2022 - 05.2024
- As an Acting Supervisor on various shifts, I promote a strong team approach while ensuring all duties are performed per policy and procedure
- By demonstrating engagement and commitment I lead the team through often stressful situations and follow-up to ensure staff and clients are well provided for
- As Acting Supervisor I make sure to communicate all important information to my supervisor as well as the other supervisors and my management team to ensure everyone is aware of important events or information
- I demonstrate the values of the Mission and work to contribute positively to the community in which I work and live
- After concluding a shift as acting Supervisor I ensured I was constantly looking for feedback from my fellow peers and from the Supervisors to ensure I was working towards improving myself as a Frontline member and a leader
Front-Line Worker
The Ottawa Mission
10.2020 - Current
- As a front-line client facing employee of the Ottawa Mission, clients must be received and treated with respect and compassion
- Ensuring the safety of clients, staff and the Mission property and buildings is a priority
- Providing encouragement, guidance, and advocacy for Mission clients as well as mediating crisis/conflict/medical emergencies using non-violent intervention techniques and/or ASIST, First Aid, and CPR are core responsibilities
- Refer clients to the appropriate resources and staff as needed
- Maintaining an environment of mutual respect, positive outlook, and engagement with clients and staff ensures the atmosphere is safe and rewarding
- Interacting with a diverse community, I am interested in client backgrounds and experiences, different perspectives, and have broadened my understanding of homelessness, addiction, mental health impacts, and poverty in Ottawa
- Coordinated efforts with team members during busy periods, streamlining operations for optimal results.
- Cultivated a positive work environment by displaying a friendly demeanor towards coworkers and clients alike.
- Demonstrated excellent problem-solving skills when faced with difficult situations or challenges.
- Collaboration with professionals in health and addiction services as well as the Ottawa Police, Paramedic and Fire Services, has highlighted collaborative care through ongoing interventions by a broad range of services
Park Employee (Seasonal employment)
City of Kingston
06.2019 - 09.2019
- Assigned to Lake Ontario Park I was tasked with ensuring the park was clean and safe for the community to use through litter removal, landscaping efforts, and trail upkeep.
- Cleaning washrooms, collecting waste and recyclables, and ensuring those using the park were doing so as per the by-laws
- Meeting diverse groups added new learning opportunities and experiences
- Dealing with small and large numbers reinforced the need for clear, friendly communication
- Assisted with the coordination of seasonal staff, ensuring smooth operations during peak periods.
- Some interactions required instruction, direction, leadership and flexibility to resolve
- Park maintenance included using gas-powered tools and equipment as well as tree mulching
Cashier and Runner (Part-time)
Rona
01.2016 - 01.2018
- Primary duties included assisting customers and other staff in fulfilling orders and helping contractors
- I was later trained to become a cashier and eventually assigned to the training of new employees in the role as well.
- As a French-speaking employee, I was often called upon to assist customers who needed help in their language
- Working as part of a team, serving customers, and fulfilling orders, I gained experience with tools, various projects, and customer service
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Baccalauréat en sciences sociales - Major in Criminology
University of Ottawa
06-2023
Ontario High School Diploma -
École Secondaire Catholique Marie Rivier
06-2017
Skills
- Effective communicator
- Self-motivated
- Eager to learn
- Leadership skills
- Problem-solving skills
- Decision making skills
- Innovative
- Creative thinking
- Brainstorming
- Attention to detail
- Clear report writing
- Prioritization and critical thinking
- Adaptability
- Encouraging and motivational
Certification
- Ottawa Mission Health and Safety Committee, 2023-present
- First Aid/CPR (Saint John’s Ambulance)
- Applied Suicide Intervention Skills Training (ASIST)
- Mental Health First Aid
- Non-Violent Crisis Intervention (NVCI)
- Mental Health Self-Awareness for First Responders (CPKN)
- Reflection on Truth and Reconciliation Training (CPKN)
- Suicide and Self-Harm Awareness Training (First Responder Academy)
- Somatic Symptom Disorder Training (First Responder Academy)
- Schizophrenia Awareness Training (First Responder Academy)
- Policing and Managing Stress Training (First Responder Academy)
- Anxiety and Panic Disorders Training (First Responder Academy)
- Disruptive Impulse Control and Conduct Disorder Training (First Responder Academy)
- Child Trauma Training (First Responder Academy)
- Autism Spectrum Disorder Training (First Responder Academy)
- At-Risk Youth Training (First Responder Academy)
- Alcoholism Training (First Responder Academy)
- Sexual Assault and Canadian Law Training (First Responder Academy)
- Stigma Ends with Me: Core Principles Training (CAPSA)
- Indigenous Canada: University of Alberta (Coursera)
Accomplishments
- Movember Team lead, 2010$ Raised, November 2024
- Charity Runner Participant, Tamarack 5K Run, 05/25/24
Volunteer Experience
- Meal Server, Various, Ottawa, Ontario, 01/01/10 to 12/31/16
- Fundraising Walker, Men’s Cancer Research, 01/01/12 to 12/31/14
- Fundraising Participant, Ottawa Christie Lake Kids (CLK), 01/01/10 to 12/31/13
- Volunteer Referee, High School Volleyball, 01/01/15 to 12/31/16
- Community Engagement Volunteer, Centre 507, 01/01/23 to 07/31/23
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Front-Line Supervisor
The Ottawa Mission
05.2024 - Current
Joint Health and Safety committee member
The Ottawa Mission
06.2023 - Current
Acting Front-Line Supervisor (As Required)
The Ottawa Mission
01.2022 - 05.2024
Front-Line Worker
The Ottawa Mission
10.2020 - Current
Park Employee (Seasonal employment)
City of Kingston
06.2019 - 09.2019
Cashier and Runner (Part-time)
Rona
01.2016 - 01.2018
- Ottawa Mission Health and Safety Committee, 2023-present
- First Aid/CPR (Saint John’s Ambulance)
- Applied Suicide Intervention Skills Training (ASIST)
- Mental Health First Aid
- Non-Violent Crisis Intervention (NVCI)
- Mental Health Self-Awareness for First Responders (CPKN)
- Reflection on Truth and Reconciliation Training (CPKN)
- Suicide and Self-Harm Awareness Training (First Responder Academy)
- Somatic Symptom Disorder Training (First Responder Academy)
- Schizophrenia Awareness Training (First Responder Academy)
- Policing and Managing Stress Training (First Responder Academy)
- Anxiety and Panic Disorders Training (First Responder Academy)
- Disruptive Impulse Control and Conduct Disorder Training (First Responder Academy)
- Child Trauma Training (First Responder Academy)
- Autism Spectrum Disorder Training (First Responder Academy)
- At-Risk Youth Training (First Responder Academy)
- Alcoholism Training (First Responder Academy)
- Sexual Assault and Canadian Law Training (First Responder Academy)
- Stigma Ends with Me: Core Principles Training (CAPSA)
- Indigenous Canada: University of Alberta (Coursera)
Baccalauréat en sciences sociales - Major in Criminology
University of Ottawa
Ontario High School Diploma -
École Secondaire Catholique Marie Rivier
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