Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Colton Wright

Ottawa,ON

Summary

I am a professional with a strong background in software testing, skilled in identifying and resolving system issues. Adept at collaborating with teams to ensure high-quality results and adapting to changing project requirements. My skills coincide with expertise in manual and automated testing, bug tracking, and test case development. I am known for reliability, strong analytical skills, and commitment to achieving project goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Part-time Sales Associate

Supplement King
10.2024 - Current
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Testing Analyst (CR4)

Canada Revenue Agency
10.2022 - 04.2025
  • Enhanced testing efficiency by developing and executing a 1000+ test cases to ensure software stability and functionality.
  • Supported continuous improvement efforts by actively participating in code reviews and providing valuable feedback to developers, highlighting 60+ defects.
  • Optimized software performance through rigorous testing and defect identification processes; maintained 99% test case accuracy following compliance of CRA requirements.,
  • Completed ongoing system training and exams to maintain relevance on CRA applications.
  • Increased visibility into application performance metrics by developing custom dashboards for tracking key indicators during the testing phase; creation of test plans alongside scripts in order to streamline compliance with CRA requirements.




Store Manager

Supplement King
08.2019 - 06.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, merchandise tracking and store opening and closing procedures, improving operational efficiency by 20%.
  • Processed deliveries and maintained accurate records following accordance with system in place, ensuring 100% inventory accuracy.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationship with clientele.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.


Education

Associate of Arts - Algonquin College of Arts And Technology

Algonquin College
Ottawa, ON
04-2015

Skills

  • Technical Skills: Software testing and quality assurance, defect tracking and bug reporting; test case creation, execution and inventory management systems-Microsoft Office Suite (Excel, Word, Outlook)
  • Soft Skills: Adaptability, teamwork, problem-solving, attention to detail, strong work ethic, safety-conscious mindset-ability to work with sensitive projects while maintaining confidentially
  • Tools: Microsoft Suite (Excel, Word, Outlook) Additionally, software's such as Jira, test management software's and defect tracking systems

Languages

English
Native or Bilingual

Certification

WHMIS training

Timeline

Part-time Sales Associate

Supplement King
10.2024 - Current

Testing Analyst (CR4)

Canada Revenue Agency
10.2022 - 04.2025

Store Manager

Supplement King
08.2019 - 06.2021

Associate of Arts - Algonquin College of Arts And Technology

Algonquin College

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Colton Wright