Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Languages
Accomplishments
Timeline
Generic
Abdelrahman Awad

Abdelrahman Awad

Ottawa,ON

Summary

Trustworthy university student positioned to excel with an abundance of experience from a variety of tasks. As a dedicated team player with excellent communication and interpersonal skills, I am ready to provide a superior level of service and collaborate with other colleagues to achieve our goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Frontlines Services

The Ottawa Mission
Ottawa, ON
04.2025 - Current
  • Provide compassionate support, advocacy, and guidance to clients while maintaining a respectful and positive environment
  • Ensure the safety and security of clients, staff, and Ottawa Mission property and buildings.
  • Maintain comprehensive records and share information between shifts and other Ottawa Mission staff by regularly updating the Shelter Registry.
  • Mediate crisis/conflict situations using non-violent intervention techniques and/or First Aid/CPR and refer to/advise appropriate staff as needed

Student Dispatcher

Carleton University Campus Safety Services
Ottawa, ON
10.2024 - Current
  • Serve as the primary contact when called for emergencies
  • Monitor CCTV cameras, and conduct footage review as needed
  • Writing and organizing dispatch logs
  • Coordinating the activities of personnel including: Special Constables, Campus Safety Officers, Student Safety Patrollers, and the Emergency Response Team (CUSERT)

Security

Carleton University Campus Safety Services
Ottawa, ON
08.2023 - Current
  • Patrol campus buildings to ensure public safety.
  • Write and report incidents as needed
  • Enforce university policies, and university policies
  • Respond to high-stress emergency calls

Atria Senior Living
Ottawa, ON
09.2022 - 05.2023
  • Serving food and beverages to senior citizens
  • Taking orders and cleaning/setting up dining tables

Crew Member

McDonald's
Ottawa, ON
02.2021 - 10.2022
  • Served customers and attended to their needs
  • Worked in a busy and fast-paced environment

Education

Bachelor of Arts - Forensic Psychology, Minoring in Criminology

Carleton University
Ottawa
05-2026

High School -

John McCrae Secondary School
Ottawa
06.2022

Skills

  • Crisis intervention and Conflict resolution
  • Documentation and Record-keeping
  • Incident Reporting
  • Safety protocols
  • Team Collaboration
  • Leadership & Initiative
  • Patrolling and Surveillance
  • Policy Enforcement
  • Safety & Security Awareness
  • Emergency Response
  • Verbal communication
  • Self-Directed

Certification

  • First Aid/CPR Level C
  • Ontario G Driving License
  • Safe-talk Certified
  • Smart-Serve Certified
  • Licensed Security Guard

Volunteer Experience

Oct 2024 - Apr 2025

  • Volunteer, The Ottawa Mission, Ottawa, ON. Assisted in preparing and serving meals to individuals experiencing homelessness.

Oct 2024 - Feb 2025

  • Events Planning Member, Egyptian Student Association at Carleton University, Ottawa, ON. Planned and organized events at Carleton University to help create a positive and welcoming environment for students

Jul 2021 - Sep 2021

  • Coach, Royal City Soccer Club, Ottawa, ON. Volunteered for more than 150 hours, Coached children and helped create a positive environment for them

Languages

English
Native/ Bilingual
Arabic
Native/ Bilingual

Accomplishments

  • 2024/2025 SSP Director's Achievment Award Recipient
  • Nominated as part of the Campus Safety Community Committee for the 2024 Team Service Excellence Award

Timeline

Frontlines Services

The Ottawa Mission
04.2025 - Current

Student Dispatcher

Carleton University Campus Safety Services
10.2024 - Current

Security

Carleton University Campus Safety Services
08.2023 - Current

Atria Senior Living
09.2022 - 05.2023

Crew Member

McDonald's
02.2021 - 10.2022

Bachelor of Arts - Forensic Psychology, Minoring in Criminology

Carleton University

High School -

John McCrae Secondary School

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Abdelrahman Awad