Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Sebastien Bordeleau

Sebastien Bordeleau

Ottawa

Overview

3
3
years of professional experience
1
1
Certification

Work History

Frontline Worker

The Ottawa Mission
02.2025 - Current
  • Provide direct support and assistance to individuals experiencing homelessness, addiction, and mental health challenges.
  • Utilize de-escalation techniques to manage conflicts and ensure a safe environment for clients and staff.
  • Monitor and enforce shelter policies and procedures while maintaining a respectful and professional demeanor.
  • Assist in crisis intervention, responding to emergencies and connecting clients with appropriate resources.
  • Communicate effectively with clients, colleagues, and emergency services to ensure the well-being of shelter residents.

Customer Service Associate

Loblaws
01.2023 - 12.2025
  • Greet and assist customers in locating merchandise and making purchase decisions
  • Maintain sales floor organization by restocking and ensuring accurate signage for promotions
  • Process transactions, apply discounts, and handle customer concerns professionally
  • Monitor and reorganize displays to maintain visual appeal and drive sales

Volunteer

The Mission
10.2024 - 02.2025
  • Assist with daily operations and meal distribution at a homeless shelter
  • Foster a welcoming and supportive environment for clients seeking assistance
  • Collaborate with staff and volunteers to organize donations and events

Seasonal Employee

NutriLawn
06.2023 - 06.2024
  • Delivered professional lawn care services, ensuring customer satisfaction and maintaining property aesthetics
  • Communicated with clients to explain services, answer questions, and address concerns
  • Operated equipment safely and effectively while adhering to company standards

Education

Bachelor of Arts - Criminology

University of Ottawa
Ottawa
04-2026

Skills

  • Workplace safety
  • Teamwork
  • Customer service
  • Problem-solving
  • Attention to detail
  • Calm and professional under pressure
  • Reliability
  • Excellent communication
  • Computer skills

Languages

French
Native or Bilingual
English
Native or Bilingual

Certification

  • Security guard license
  • Standard First Aid and CPR Level C certification

Timeline

Frontline Worker

The Ottawa Mission
02.2025 - Current

Volunteer

The Mission
10.2024 - 02.2025

Seasonal Employee

NutriLawn
06.2023 - 06.2024

Customer Service Associate

Loblaws
01.2023 - 12.2025

Bachelor of Arts - Criminology

University of Ottawa

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Sebastien Bordeleau