Sebastien Bordeleau
Ottawa
Overview
3
3
years of professional experience
1
1
Certification
Work History
Frontline Worker
The Ottawa Mission
02.2025 - Current
- Provide direct support and assistance to individuals experiencing homelessness, addiction, and mental health challenges.
- Utilize de-escalation techniques to manage conflicts and ensure a safe environment for clients and staff.
- Monitor and enforce shelter policies and procedures while maintaining a respectful and professional demeanor.
- Assist in crisis intervention, responding to emergencies and connecting clients with appropriate resources.
- Communicate effectively with clients, colleagues, and emergency services to ensure the well-being of shelter residents.
Customer Service Associate
Loblaws
01.2023 - 12.2025
- Greet and assist customers in locating merchandise and making purchase decisions
- Maintain sales floor organization by restocking and ensuring accurate signage for promotions
- Process transactions, apply discounts, and handle customer concerns professionally
- Monitor and reorganize displays to maintain visual appeal and drive sales
Volunteer
The Mission
10.2024 - 02.2025
- Assist with daily operations and meal distribution at a homeless shelter
- Foster a welcoming and supportive environment for clients seeking assistance
- Collaborate with staff and volunteers to organize donations and events
Seasonal Employee
NutriLawn
06.2023 - 06.2024
- Delivered professional lawn care services, ensuring customer satisfaction and maintaining property aesthetics
- Communicated with clients to explain services, answer questions, and address concerns
- Operated equipment safely and effectively while adhering to company standards
Education
Bachelor of Arts - Criminology
University of Ottawa
Ottawa04-2026
Skills
- Workplace safety
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Calm and professional under pressure
- Reliability
- Excellent communication
- Computer skills
Languages
French
Native or Bilingual
English
Native or Bilingual
Certification
- Security guard license
- Standard First Aid and CPR Level C certification
Timeline
Frontline Worker
The Ottawa Mission
02.2025 - Current
Volunteer
The Mission
10.2024 - 02.2025
Seasonal Employee
NutriLawn
06.2023 - 06.2024
Customer Service Associate
Loblaws
01.2023 - 12.2025
Bachelor of Arts - Criminology
University of Ottawa