Jazmine Bordin
Frontline
Ottawa,ON
Summary
Hard-working professional with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader who is skilled in teaching new concepts and best practice strategies.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Frontline Worker
Shepherds of Good Hope
Ottawa, ON
03.2020 - Current
- Men’s Shelter (120 clients), Women’s Transitional Emergency Shelter Program and Supportive Housing
- Placed in charge of organizing and updating filing system for the entire shelter
- Keeping detailed log of events in a legal document
- Maintaining tracking sheet on Excel of behaviour and constantly updating bed list on Excel
- Keep up to date Medication Administration Records (MAR) sheets for current and new clients
- Established confidential, non-judgemental and professional relationships with old and new clients
- De-escalating verbal confrontations
- Booking in and booking out clients and entering clients into Homeless Individuals and Family Information System (HIFIS)
- Assisting with Ottawa Police Services and Ottawa Paramedics and other partnering agencies
- Working with other shelters in coordinating beds for potential clients
- Working in a team and supporting coworkers where needed
- Trained in use of NARCAN
- Adhered to social distancing protocols and wore mask or face shield
- Maintained energy and enthusiasm in fast-paced environment
Supervisor
Cornerstone Bar and Grill
Ottawa, ON
02.2018 - 06.2019
- Responsible for creating floor plans for front-of-house staff based on each employees’ strengths and weaknesses as well as making appropriate “cuts” based on how busy the restaurant is
- Creating nightly logs/reports of the day-to-day operations and customer complaints
- Responsible for inputting daily sales of the restaurant, liquor, beer, wine, and food into Excel spreadsheets to calculate daily labour for both front and back of house
- In charge of de-escalating situations with disgruntled and intoxicated guests
- Experience working with law enforcement, fire marshalls, EMTs, AGCO, and health inspectors
- Supporting servers and bartenders if they become overwhelmed
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Organized contests and established goals to optimize productivity and improve employee morale
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently
Community Support Worker
First United Church Ministry Society
Vancouver, BC
06.2016 - 09.2016
- Created and ran women’s drop-in activities once a week through a feminist lens
- Helped run Beauty Night once a month for roughly 50 women
- Established trusting relationships with the Downtown Eastside community
- Referred members of the Downtown Eastside to services and programs according to their needs
- Educated members of the Downtown Eastside on harm reduction, consent and safe sex
- Worked with individuals with violent tendencies, addictions, medical conditions, and mental health issues
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Liaised with community members, recommending resources and programs
Education
Graduate Certificate - Police and Public Safety, Victimology
Algonquin College
Ottawa, ON 09.2015 - 01.2019
Bachelor of Social Sciences - Criminology and Women’s Studies
University of Ottawa
Ottawa, ON 09.2010 - 01.2015
Skills
Experience dealing with confidentiality agreements and confidential information
Competent in the use of Microsoft Office Suite for logging, record keeping, and information tracking
Ability to work calmly under high-pressure and stressful environments while remaining positive
Strong leadership skills and strong training/coaching skills
Strong communication skills as well as strong de-escalation skills
Resourceful and reliable worker
Sales tracking
Customer engagement
Data Entry
Analytical and Critical Thinking
Certification
Non-Violent Crisis Intervention Training
Timeline
Standard First Aid - CPR/Level C - AED Blended
09-2021
Non-Violent Crisis Intervention Training
09-2020
Frontline Worker
Shepherds of Good Hope
03.2020 - Current
Supervisor
Cornerstone Bar and Grill
02.2018 - 06.2019
Community Support Worker
First United Church Ministry Society
06.2016 - 09.2016
Graduate Certificate - Police and Public Safety, Victimology
Algonquin College
09.2015 - 01.2019
Bachelor of Social Sciences - Criminology and Women’s Studies
University of Ottawa
09.2010 - 01.2015