Jazmine Bordin
Frontline
Ottawa,ON
Summary
Hard-working professional with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader who is skilled in teaching new concepts and best practice strategies.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Frontline Worker
Shepherds of Good Hope
Ottawa, ON
03.2020 - Current
- Men’s Shelter (120 clients), Women’s Transitional Emergency Shelter Program and Supportive Housing
- Placed in charge of organizing and updating filing system for the entire shelter
- Keeping detailed log of events in a legal document
- Maintaining tracking sheet on Excel of behaviour and constantly updating bed list on Excel
- Keep up to date Medication Administration Records (MAR) sheets for current and new clients
- Established confidential, non-judgemental and professional relationships with old and new clients
- De-escalating verbal confrontations
- Booking in and booking out clients and entering clients into Homeless Individuals and Family Information System (HIFIS)
- Assisting with Ottawa Police Services and Ottawa Paramedics and other partnering agencies
- Working with other shelters in coordinating beds for potential clients
- Working in a team and supporting coworkers where needed
- Trained in use of NARCAN
- Adhered to social distancing protocols and wore mask or face shield
- Maintained energy and enthusiasm in fast-paced environment
Supervisor
Cornerstone Bar and Grill
Ottawa, ON
02.2018 - 06.2019
- Responsible for creating floor plans for front-of-house staff based on each employees’ strengths and weaknesses as well as making appropriate “cuts” based on how busy the restaurant is
- Creating nightly logs/reports of the day-to-day operations and customer complaints
- Responsible for inputting daily sales of the restaurant, liquor, beer, wine, and food into Excel spreadsheets to calculate daily labour for both front and back of house
- In charge of de-escalating situations with disgruntled and intoxicated guests
- Experience working with law enforcement, fire marshalls, EMTs, AGCO, and health inspectors
- Supporting servers and bartenders if they become overwhelmed
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Organized contests and established goals to optimize productivity and improve employee morale
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently
Community Support Worker
First United Church Ministry Society
Vancouver, BC
06.2016 - 09.2016
- Created and ran women’s drop-in activities once a week through a feminist lens
- Helped run Beauty Night once a month for roughly 50 women
- Established trusting relationships with the Downtown Eastside community
- Referred members of the Downtown Eastside to services and programs according to their needs
- Educated members of the Downtown Eastside on harm reduction, consent and safe sex
- Worked with individuals with violent tendencies, addictions, medical conditions, and mental health issues
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Liaised with community members, recommending resources and programs
Education
Graduate Certificate - Police and Public Safety, Victimology
Algonquin College
Ottawa, ON 09.2015 - 01.2019
Bachelor of Social Sciences - Criminology and Women’s Studies
University of Ottawa
Ottawa, ON 09.2010 - 01.2015
Skills
Experience dealing with confidentiality agreements and confidential informationundefined
Certification
Non-Violent Crisis Intervention Training
Timeline
Standard First Aid - CPR/Level C - AED Blended
09-2021
Non-Violent Crisis Intervention Training
09-2020
Frontline Worker
Shepherds of Good Hope
03.2020 - Current
Supervisor
Cornerstone Bar and Grill
02.2018 - 06.2019
Community Support Worker
First United Church Ministry Society
06.2016 - 09.2016
Graduate Certificate - Police and Public Safety, Victimology
Algonquin College
09.2015 - 01.2019
Bachelor of Social Sciences - Criminology and Women’s Studies
University of Ottawa
09.2010 - 01.2015
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