CHANTAL NGONG

· Build trusting relationships with residents

· Mediate conflicts between residents (if necessary)

· Monitor the safety and cleanliness of the building

· Conduct regular room checks (if required by policy)

· Document incidents and shift notes

· Maintain logs for medication distribution (if part of duties)

· De-escalate situations involving mental health or substance use

· Follow safety protocols during overdoses or violent behavior

· Link residents to external supports

· Distribute tenants meal

· Help residents understand and follow tenancy agreements

• Followed directions from supervisors and completed tasks within appropriate timeframe.
• Collaborated with other volunteers to create a positive work environment.
• Provided assistance to staff in the daily operations of the organization.
• Guided clients through transition to independent living within community.
• Made referrals to utilize community resources for resident's needs.

• Worked closely with team members to resolve conflicts and find solutions for challenging situations.
• Handled high-pressure situations with professionalism, ensuring customer needs were met promptly.
• Managed meal preparation, ensuring timely delivery of nutritious meals to all shelter guests.
• Provided compassionate support and guidance, helping guests navigate available community resources.
• Enhanced the overall homeless shelter experience by providing warm meals and a welcoming environment for clients.
• Communicated with staff members to stay informed about volunteer opportunities and events.
• Maintained clean, neat, and operational facilities to serve program needs.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Assisted with special events and programs.

• To fulfill customer requests, respond to inquiries/complaints through phone, email and chat always demonstrating attention to customer care and a professional approach.
• Analyze information presented by the writer to process the next steps according to the nature of the inquiry.
• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.

• Remain current on program information and business initiatives, as well as corporate products and processes.
• Effectively promote products and services by maintaining a high level of competition and product knowledge.
• Managed escalated calls professionally and efficiently, resulting in satisfactory resolutions for both the customer and the company.
• Assisted with training new hires on company policies and procedures, ensuring consistent quality of service across the team.
• Grow and retain an established customer base and develop new business for the Profit Centre.
• Follow up on backorders with vendors and provide customers with accurate delivery dates.
• Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures.
• Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
• Provide superior customer service by identifying and assessing customers' needs to achieve customer satisfaction.
• Build, manage and maintain positive business relationships through open and interactive communication including emailing and inbound/outbound calls.
• Coordinate with appropriate teams for the timely resolution of all customer issues.
• Process customer orders accurately based on specifications and terms (e.g., Enterprise or Government accounts) within a timely manner.
• Provide post-sales support.
• Deal with conflict resolution with an emphasis on customer retention.
• Learn the various MDM (Mobile Device Management) solutions.
• Provide customers with data transfer solutions and the associated support.
• Understand the array of wireless products available to better support our customers as required.

• Assisted customers in French and English with inquiries and product information.
• Resolved customer complaints through effective communication and problem-solving strategies.
• Collaborated with team members to enhance service delivery and customer satisfaction.