Summary
Overview
Work History
Education
Skills
Languages
Timeline
Volunteer

Mih Bibiana M Dighambong

Ottawa,ON

Summary

Community Support Worker. Qualifications Over 15 years of social work experience internationally and in counties experiencing war, genocide, and gender-based violence (GBV). Experience working with vulnerable populations in various capacities. Areas of strength: Case management, crisis intervention, needs assessment, care planning, community, and resource coordination. Experience creating a safe and inclusive environment, including virtual environments. Training and experience in-program planning, group facilitation and leadership development. Community support worker, peace builder, including hope development and social justice and advocacy focus. Extensive cultural competency and Excellent cross cultural communication skills. Experience in providing essential support and resources to individuals and families in need. Adept at assessing and addressing diverse needs, promoting community engagement, and implementing effective interventions. Collaborative team member and able to successfully work across various departments. Empathetic, patient and active listening skills. Training/experience with in-person group facilitation. Knowledge of community resources. Stakeholder and community engagement expertise. Effective mediation and negotiation skills. Trained in violence prevention, conflict resolution and sexual assault victim counselling. Experience working with families, and women’s concerns. Analytical and resourceful. Software: Microsoft Office Suite. Reliable and compassionate individual with strong capacity for teamwork and effective communication. Possesses foundational knowledge in customer service and problem-solving, alongside practical skills in managing difficult situations and ensuring client satisfaction. Committed to providing exceptional service and positively impacting community. Experienced with front-line operations, excelling in task management and customer interactions. Utilizes strong problem-solving skills to handle daily challenges efficiently. Track record of maintaining high standards in safety and teamwork, ensuring well-coordinated environment. Offering strong dedication to customer service and ability to quickly adapt to new environments. Contributes to positive work atmosphere with skills in communication and problem-solving. Ready to use and develop conflict resolution and teamwork skills in role. Developed valuable interpersonal and problem-solving skills in fast-paced environment. Adept at managing time efficiently and resolving issues promptly. Seeking to transition into new field where these transferable skills can drive success and foster growth.

Overview

2025
2025
years of professional experience

Work History

Frontline Worker

Salvation Army
02.2024 - Current
  • Demonstrated excellent problem-solving skills when faced with difficult situations or challenges.
  • Served as an effective liaison between customers and management, relaying important information for improved decision-making processes.
  • Contributed to team success by effectively communicating with colleagues and management.
  • Worked closely with team members to resolve conflicts and find solutions for challenging situations.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously without sacrificing quality.
  • Cultivated a positive work environment by displaying a friendly demeanor towards coworkers and customers alike.
  • Proactively addressed potential issues before they escalated, minimizing disruptions and ensuring smooth workflow.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Receptionist

Carington Community Health Centre
Jan - 12.2024
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.

Community Support Worker

BIHNDUMLEM HUMANITARIANS FOR PEACE AND HOPE (BIHAP
10.2015 - 05.2022
  • Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
  • Promoted mental health awareness within the community through educational workshops and presentations at local events.
  • Conducted home visits to assess living conditions and identify potential barriers to client success, recommending modifications as needed for enhanced safety and accessibility.
  • Fostered safe and inclusive environment for group discussions, enabling participants to share experiences and strategies for coping.
  • Contributed to continuous improvement of support services by participating in training and professional development opportunities.
  • Increased community awareness on mental health issues by leading informative workshops and presentations.
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Facilitated group sessions focused on skill-building activities, promoting social engagement and personal growth among participants.
  • Maintained detailed and confidential client records, ensuring compliance with privacy regulations and organizational policies.
  • Conducted outreach to identify and engage with individuals in need of support services but unaware of available resources.
  • Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
  • Strengthened community ties and support networks by initiating partnerships with local organizations and service providers.
  • Managed cases of [Type] clients receiving social or community service support.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.

Teacher/ Counsellor

Ministry of Secondary Education
09.2000 - 2022
  • Demonstrated excellent problem-solving skills when faced with difficult situations or challenges.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously without sacrificing quality.
  • Proactively addressed potential issues before they escalated, minimizing disruptions and ensuring smooth workflow.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Case Manager

BIHNDUMLEM HUMANITARIANS FOR PEACE AND HOPE
10.2015 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
  • Facilitated individual and group sessions to promote positive behavior change for clients.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.

Education

Master’s Degree - International Relations

University of Yaoundé II - International Relation Institute of Cameroon
Yaounde
07.2016

Certified in Rapid Cooperation and Assistance of Conflict Prevention Operations - Crisis Management and Post Conflict Rehabilitation and Emergency Awareness Training, Hostile Environment Awareness Training course Including first AID (HEAT)

L’ALFAS DEL PI, ALICANTE
Spain
05.2022

Certificate of Achievement - Humanitarian Response to Conflict and Disaster

Harvard University
08.2016

M.D. - International Relations

University of Yaoundé, Higher Teacher Training College
Cameroon
01.2011

Bachelor’s Degree - English Language and Literature

University of Yaoundé, Department of Language
01.2006

Professional Higher Teachers’ Training Diploma -

University of Yaoundé, Higher Teachers’ Training College
01.2000

Skills

  • Excellent communication
  • Organizational skills
  • Adaptability and flexibility
  • Multitasking Abilities
  • Multitasking
  • Time management
  • Problem-solving abilities
  • Problem-solving skills
  • Teamwork and collaboration
  • Workplace safety

Languages

English
Full Professional
French
Professional Working

Timeline

Frontline Worker

Salvation Army
02.2024 - Current

Community Support Worker

BIHNDUMLEM HUMANITARIANS FOR PEACE AND HOPE (BIHAP
10.2015 - 05.2022

Case Manager

BIHNDUMLEM HUMANITARIANS FOR PEACE AND HOPE
10.2015 - Current

Teacher/ Counsellor

Ministry of Secondary Education
09.2000 - 2022

Certificate of Achievement - Humanitarian Response to Conflict and Disaster

Harvard University

Bachelor’s Degree - English Language and Literature

University of Yaoundé, Department of Language

Professional Higher Teachers’ Training Diploma -

University of Yaoundé, Higher Teachers’ Training College

Receptionist

Carington Community Health Centre
Jan - 12.2024

Master’s Degree - International Relations

University of Yaoundé II - International Relation Institute of Cameroon

Certified in Rapid Cooperation and Assistance of Conflict Prevention Operations - Crisis Management and Post Conflict Rehabilitation and Emergency Awareness Training, Hostile Environment Awareness Training course Including first AID (HEAT)

L’ALFAS DEL PI, ALICANTE

M.D. - International Relations

University of Yaoundé, Higher Teacher Training College
Mih Bibiana M Dighambong