Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Wendy Wiltzen

Edmonton

Summary

Dynamic and customer-focused professional with experience in hotel and restaurant excelling in customer service standards and enhancing guest satisfaction. A quick learner with strong attention to detail, I effectively managed inventory and ensured a welcoming environment. Bilingual in English and Tagalog, I thrive in fast-paced settings. Keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.

Overview

5
5
years of professional experience

Work History

Food Counter Attendant

Tim Hortons
06.2014 - 12.2015


  • Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
  • Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
  • Responsible for store inventory and ordering of stocks in the store.
  • Maintaining the cleanliness and orderliness of the store.

Restaurant Receptionist

Italianni's Restaurant
03.2011 - 06.2014
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Maintained a clean and welcoming reception area for enhanced guest comfort.
  • Maximized seating capacity by effectively managing waitlists and prioritizing tables according to availability.
  • Answering phone calls, booking and cancelling reservations.
  • Prepare alcoholic and non alcoholic beverages for the guests.
  • Responsible in Inventory and ordering bar stocks.
  • Responsible in order taking, serving foods and processing payments.


Education

No Degree - Medical Office Assistant

Alberta Paramount College
Calgary, AB
09-2025

Bachelor of Science - Hotel And Restaurant Management

Arellano University
Manila, Philippines
06-2008

Skills

  • Customer service/ assistance
  • Accuracy and efficiency
  • Team player
  • Food service standards
  • Quick learner
  • Well versed in English and Tagalog language
  • Attention to detail
  • Time management

Languages

English
Tagalog

Timeline

Food Counter Attendant

Tim Hortons
06.2014 - 12.2015

Restaurant Receptionist

Italianni's Restaurant
03.2011 - 06.2014

No Degree - Medical Office Assistant

Alberta Paramount College

Bachelor of Science - Hotel And Restaurant Management

Arellano University
Wendy Wiltzen