Vivian He
Scarborough,ON
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Service expertise, including competitive offerings, pricing and market positioning. Ready to offer exceptional leadership and planning abilities to take on new role in different setting. Demonstrated expertise in cultivating and managing exceptional teams capable of meeting and exceeding demanding targets. Collaborative with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Proficient Management delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in leadership, ability to work under pressure, and decision making.
Overview
9
9
years of professional experience
Work History
Assistant Front Store Manager
Shoppers Drug Mart
Toronto, Canada
09.2018 - Current
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Directed training and retraining of employees to boost performance and enhance business results
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Recruited, hired and trained new employees, including monitoring and review of individual performance
Cashier Supervisor
Shoppers Drug Mart
Toronto, Canada
08.2017 - 06.2018
- Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures
- Maintained current knowledge of store promotions and highlighted sales to customers
- Counted cash in register drawer at beginning and end of shift
- Educated customers on promotions to enhance sales
- Prepared and submitted end-of-shift reports using EPOS system
- Reviewed and resolved differences between accounting information and cash drawer
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Answered questions about store policies and concerns to support positive customer experiences
- Processed POS transactions, including checks, cash and credit purchases or refunds
Cashier
Shoppers Drug Mart
Toronto, Canada
09.2016 - 07.2017
- Reviewed and resolved differences between accounting information and cash drawer
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Checked prices for customers and processed items sold by scanning barcodes
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Counted cash in register drawer at beginning and end of shift
- Prepared and submitted end-of-shift reports using EPOS system
- Assisted customers by answering questions and fulfilling requests
Education
Bachelor of Science - Accounting
Seneca College
Toronto Ontario07.2018
Skills
- Staff management
- Strategic planning
- Business development
- Negotiation
- Troubleshooting
- Goal development
- Correction action planning
- Cash Flow analysis
- Inventory auditing
- Vendor relations
- Stockroom organization
- Issue resolution
- Purchasing
- Customer relations
- Staff leadership and direction
Timeline
Assistant Front Store Manager
Shoppers Drug Mart
09.2018 - Current
Cashier Supervisor
Shoppers Drug Mart
08.2017 - 06.2018
Cashier
Shoppers Drug Mart
09.2016 - 07.2017
Bachelor of Science - Accounting
Seneca College