Ma Lourdes Anchinges
Calgary,AB
Summary
Dynamic and results-driven professional with experience at Shoppers Drugmart, excelling in inventory management and customer service. Proven ability to enhance store operations and drive profitability through effective employee training and complex problem-solving. Committed to continuous improvement and maintaining high standards for customer satisfaction.
Overview
8
8
years of professional experience
Work History
Assistant Front Store Manager
Shoppers Drugmart
Calgary, Alberta
06.2018 - Current
- Managed daily operations and ensured customer satisfaction.
- Identified areas for improvement within the store's operations.
- Monitored store inventory levels and ordered merchandise as needed.
- Processed payments from customers using POS systems accurately.
- Resolved customer complaints in a timely manner.
- Motivated employees through positive reinforcement techniques.
- · Maintain Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
Production Worker
BIG CHIEF MEAT SNACKS
Calgary, Alberta
01.2017 - 10.2020
- Cleaned up work area at end of shift to maintain safe working environment.
- Followed safety protocols while operating machines and equipment.
- Reported any issues to supervisor immediately for resolution.
- Monitored production line operations to ensure efficiency and accuracy.
- Inspected finished products for quality and adherence to customer specifications.
Education
Bachelor of Science - Office Administration
SYSTEM TECHNOLOGY INSTITUTE
PHILIPPINES04-2008
Skills
- Inventory management
- Point of sale
- Employee training
- Customer service
- Visual merchandising
- Staff training
- Complex Problem-solving
- Attention to detail
- Continuous improvement
Timeline
Assistant Front Store Manager
Shoppers Drugmart
06.2018 - Current
Production Worker
BIG CHIEF MEAT SNACKS
01.2017 - 10.2020
Bachelor of Science - Office Administration
SYSTEM TECHNOLOGY INSTITUTE
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