VIRENDRA CHAWLA

Project 1: Digital Claims Processing System.

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Led the Agile implementation of a digital claims processing system, modernizing legacy workflows for faster claim settlements. Collaborated with cross-functional teams to integrate Guidewire ClaimCenter, reducing processing time by 30%. Managed Agile ceremonies, backlog refinement, and dependency mapping to ensure seamless implementation. Tracked and analyzed Agile metrics to optimize team performance and delivery efficiency.

Project 2: Policy Administration System Modernization:

Orchestrated the migration of policy administration from legacy systems to a cloud-based solution, enhancing scalability and user experience. Worked closely with business stakeholders to define the product vision, ensuring alignment with regulatory compliance and customer needs. Led Scrum teams in integrating API-driven automation, improving operational efficiency by 10%. Facilitated SAFe PI Planning to streamline dependencies and improve delivery timelines.

Successfully executed key responsibilities to enhance Agile practices and team performance:

• Delivered multiple training sessions on Kanban boards, Agile metrics, and Scrum board setup to improve team comprehension and practical application.
• Designed and implemented a Jira dashboard for Product Owners and Business Analysts, offering a clear visual representation of issue types and their statuses.
• Led and managed three geographically dispersed Scrum/Kanban teams across Ireland, India, and the U.S., ensuring seamless collaboration and execution.
• Provided coaching to Business Analysts on Sprint planning, backlog refinement, daily standups, sprint reviews, and retrospectives to drive alignment with sprint objectives.
• Spearheaded Agile transformation initiatives, mentoring teams on Scrum and Kanban frameworks to enhance project execution and delivery efficiency.
• Facilitated key Agile ceremonies, including daily stand-ups, sprint planning, and retrospectives, fostering a self-organizing team culture and adherence to Agile principles.
• Partnered closely with Product Owners to refine and manage the product backlog, ensuring effective prioritization aligned with business goals.
• Analyzed and tracked Agile metrics such as velocity, cycle time, and lead time to identify inefficiencies and implement continuous improvements.
• Advocated for continuous integration and test automation strategies, achieving a 30% reduction in defects early in the development lifecycle.
• Collaborated with cross-functional teams to streamline technology integrations, optimizing platform stability and accelerating time-to-market for software releases.
• Educated stakeholders and internal teams on Agile best practices, reinforcing the importance of iterative feedback loops and adaptive planning.
• Partnered with external vendors to implement Guidewire Insurance-Suite, enhancing insurance process automation and workflow efficiency.
• Proactively identified and addressed potential blockers through regular backlog refinement, ensuring sprint objectives remained on track without disruptions.

• Project 1
• Project 2
• Spearheaded collaboration across North American and Asia-Pacific teams, consisting of 12 developers, three testers, and UI/UX designers, alongside BSAs and Product Owners, leveraging JDK 17 and conducting API testing with RESTful and Postman.
• Designed and implemented a scaled Agile delivery framework to ensure seamless coordination and alignment across multiple teams.
• Led Scrum ceremonies for financial services teams, improving synergy between business and technical stakeholders, accelerating project delivery by 20%, and reducing backlog issues by 15%.
• Created an open communication channel to align product vision, define sprint objectives, and prioritize backlog items through user stories during PI Planning.
• Worked closely with Product Managers and Release Train Engineers (RTEs) to synchronize dependencies across teams, ensuring timely project delivery.
• Fostered collaboration between development, infrastructure, and business teams, refining product backlogs and ensuring sprint plans were consistently aligned.
• Built strong relationships with technology leaders and business stakeholders to streamline dependency management and proactively address roadblocks.
• Ensured proper documentation of processes and backlog items, improving clarity and continuity within the development cycle.
• Managed and tracked SAFe artifacts, including product backlog, sprint backlog, burndown charts, Jira dashboards, and team Confluence pages, enhancing project visibility and decision-making.
• Identified and mitigated risks and project impediments early on, ensuring development teams maintained their momentum and met sprint objectives.
• Mentored teams in Agile methodologies, emphasizing Scrum values and SAFe principles while monitoring velocity and key performance indicators (KPIs) for continuous improvement.
• Conducted interactive workshops to refine user stories (following the INVEST criteria), estimate tasks using Planning Poker and T-shirt sizing, and prioritize items with MoSCoW and business value techniques.
• Partnered with Product Owners to break down epics into actionable user stories during PI Planning, ensuring alignment with overarching business goals.
• Analyzed Sprint Burndown Charts, Release Charts, and Velocity metrics within Jira, optimizing sprint forecasting and execution.
• Guided teams in adopting Kanban and SAFe methodologies, improving workflow efficiency and enhancing cross-team collaboration.
• Championed Agile transformation initiatives, coaching teams in Scrum and Kanban frameworks to boost project delivery effectiveness.
• Facilitated Agile ceremonies, including stand-ups, sprint planning, and retrospectives, fostering a self-organizing team culture rooted in Agile principles.
• Worked alongside Product Owners to refine and prioritize the product backlog based on evolving business needs and stakeholder feedback.
• Monitored and analyzed Agile metrics (velocity, cycle time, and lead time) to identify bottlenecks and drive iterative improvements.
• Advocated for continuous integration and test automation, reducing early-stage defects by 30% and enhancing software quality.
• Collaborated with cross-functional teams to streamline technology integrations, accelerating time-to-market for software releases.
• Educated stakeholders and internal teams on Agile best practices, reinforcing the value of iterative feedback loops and adaptive planning.
• Partnered with external vendors to implement Guidewire Insurance-Suite, optimizing insurance workflows and improving Agile delivery processes.

• Led multiple Agile teams to deliver high-impact software solutions using Scrum and Agile methodologies.
• Facilitated Scrum ceremonies, ensuring alignment between teams, stakeholders, and business objectives.
• Created and maintained Agile artifacts such as roadmaps, user stories, acceptance criteria, and sprint reports.
• Conducted gap analysis, root cause analysis, and impact assessments to enhance product efficiency.
• Worked with QA teams to define test strategies, acceptance criteria, and automation testing scope.
• Provided Agile coaching and mentorship to teams and leadership to drive Agile adoption.
• Managed cross-functional team collaboration, risk assessment, and sprint backlog prioritization.

• Project 1
• Led two Agile pods, each comprising seven developers proficient in Java, Selenium, TestNG, and API testing tools like RESTful and Postman, ensuring seamless alignment with project objectives and Agile best practices.
• Fostered transparent communication by facilitating discussions on product vision, sprint goals, and backlog prioritization through well-defined user stories.
• Conducted Agile ceremonies, including sprint planning, reviews, retrospectives, backlog refinement, and daily standups, to enhance team collaboration and optimize delivery efficiency.
• Provided coaching and mentorship on Agile principles and best practices, cultivating a culture of continuous improvement, and collaborative problem-solving.
• Managed key Scrum artifacts, including the product backlog, sprint backlog, burndown charts, Jira dashboards, and Confluence pages, to track progress and enable informed decision-making.
• Proactively identified and addressed project risks and impediments, ensuring timely resolutions to sustain momentum and achieve sprint objectives effectively.

• Project 1:
• Project 2:
• Acted as Scrum Master and Business Analyst, bridging the gap between technical teams and business stakeholders
• Elicited business requirements via JAD sessions, interviews, document analysis, and workshops
• Developed key Agile documentation: Business Requirement Documents (BRD), Functional Specifications (FRS), and System Requirement Specifications (SRS)
• Conducted user acceptance testing (UAT) and provided post-implementation support
• Assisted in vendor selection and third-party integrations, ensuring successful CRM and ERP implementations
• Conducted Agile adoption training for IT teams and business users