Summary
Overview
Work History
Education
Skills
Languages
Additional Experience - Cadets Canada
Timeline
Generic

Mukhtar Isaaq

Montreal,QC

Summary

Bilingual professional with extensive experience in recruiting, interviewing, and managing applicant tracking systems (ATS). Expertise in Microsoft Office, data entry systems, and network security practices. Proven skills in candidate sourcing, onboarding, and providing technical support, with a focus on quality assurance and performance monitoring. Demonstrated ability to streamline processes, enhancing HR and operational efficiency.

Overview

15
15
years of professional experience

Work History

Customer Service Professional

Manulife
Montreal, QC
01.2025 - Current
  • Delivered exceptional customer service by addressing inquiries, resolving complaints, and fostering positive customer experiences.
  • Managed a high volume of customer interactions across phone, email, and chat platforms, ensuring timely and accurate responses.
  • Collaborated with internal teams, advisors, and external stakeholders to provide seamless support and maintain service excellence.

Customer Service Representative

Sigvaris Group
Montreal, Canada
05.2022 - 10.2023
  • Handled inbound and outbound customer calls to address inquiries efficiently.
  • Processed customer communications via email, chat, and fax for timely resolution.
  • Assisted in seminars organized by Sigvaris to promote products and educate clients.
  • Documented customer interactions and provided actionable feedback to Sales team.
  • Entered data into Genesys Cloud, Veeva, and Syspro for accurate record-keeping.
  • Delivered comprehensive administrative support to enhance Sales team operations.
  • Maintained thorough records of customer correspondence for reference and follow-up.
  • Fostered strong communication with Sales team regarding customer relationship impacts.

Team Leader and Sales Representative

Msi Corp
Ottawa, Canada
05.2018 - 09.2021
  • Consistently met or exceeded call speed, accuracy, and volume benchmarks.
  • Effectively handled customer inquiries by identifying needs and resolving issues efficiently.
  • Delivered prompt, friendly service for routine inquiries and service complaints.
  • Managed customer expectations by clarifying needs and recommending appropriate products.
  • Selected and hired personnel for sales and leadership positions.
  • Directed a team of over 20 professionals to align efforts with client requirements and enhance sales performance.

Customer Retention Specialist

Bell Canada
Ottawa, Canada
05.2019 - 05.2021
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.

Summer Camp Leader

Kid Care Solutions Summer Camp
Gatineau, Canada
06.2010 - 09.2020
  • Assisted campers with behavior issues and helped children open up and bond with new friends.

Special Events Coordinator

Heritage College
Gatineau, Canada
09.2016 - 05.2017
  • Organized event facility, food and beverage selections and audio-visual arrangements.
  • Arranged events for 1257 plus students, to engage and maximise their collegian experience.

Education

Associate of Science - Social Sciences

Heritage College
Gatineau
09.2018

High School Diploma -

Darcy McGee
Gatineau, QC
06.2015

Bachelor of Arts - Faculty of Arts and Science

Concordia University
Montreal, Qc

Skills

  • Bilingual proficiency
  • Sales expertise
  • System documentation
  • Quality assurance
  • Issue resolution
  • Professional telephone skills
  • Training and development
  • Call management
  • Report preparation
  • Performance monitoring
  • Data entry
  • Office equipment proficiency
  • Direct sales techniques
  • Microsoft Office skills
  • Applicant tracking systems
  • Job posting strategies
  • Candidate sourcing techniques
  • Interviewing skills
  • Onboarding processes
  • Technical support expertise
  • Conflict resolution strategies
  • IT risk management
  • Network security practices

Languages

  • English, Native/Bilingual
  • French, Native/Bilingual
  • Somali, Native/Bilingual
  • Swahili, Full Professional

Additional Experience - Cadets Canada

Corporal, Assisted with and participated in group activities and field trips, Mentored new cadets, Assisted with basketball coaching on sports nights, Participated in student engagement activities

Timeline

Customer Service Professional

Manulife
01.2025 - Current

Customer Service Representative

Sigvaris Group
05.2022 - 10.2023

Customer Retention Specialist

Bell Canada
05.2019 - 05.2021

Team Leader and Sales Representative

Msi Corp
05.2018 - 09.2021

Special Events Coordinator

Heritage College
09.2016 - 05.2017

Summer Camp Leader

Kid Care Solutions Summer Camp
06.2010 - 09.2020

Associate of Science - Social Sciences

Heritage College

High School Diploma -

Darcy McGee

Bachelor of Arts - Faculty of Arts and Science

Concordia University

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Mukhtar Isaaq