VOMA MBANUI
Ottawa
Summary
Diligent IT support specialist with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Manulife
02.2023 - 05.2025
- Supported the deployment, maintenance, and troubleshooting of desktops, laptops, mobile devices, and collaboration tools such as Microsoft Teams and Outlook.
- Tracked and maintained IT inventory and documented technical procedures for internal knowledge base
- Managed user accounts, permissions, and system access through Active Directory and other enterprise tools.
Sales and Customer Service Representative
GLM Marketing
01.2022 - 02.2023
- Assisted customers in product selection and provided tailored recommendations to enhance sales.
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
- Educated customers on promotions and product features to drive upselling opportunities.
- Collaborated with team members to streamline processes, improving overall service delivery speed.
Customer Service Representative
Inspire Direct Marketing
02.2021 - 01.2022
- Promoted and sold marketing campaigns on behalf of clients in telecommunications, financial services, and energy sectors, consistently exceeding sales targets.
- Built strong customer relationships through effective communication, active listening, and follow-up support.
Road Side Assistance
Urgent.ly
09.2019 - 11.2020
- Computer Service and Documentation. Picking calls from customers, helping them with problems they have on the roadside with their vehicles like gas,tire puncture.
- Booked appointments for clients
- Handled reservations
- Assisted customers via live chat
Education
Sacred Heart College
Bamenda,CameroonBachelor of Science - Computer Science
University of Buea
CameroonSkills
- Technical troubleshooting
- Technical support
- Microsoft outlook
- Adaptability and problem solving skills
- Strong Documentation and discovery skills
- Strong Communication Skills
- Bilingual
Languages
English
French
Certification
Microsoft Office Package Certification
Timeline
IT Support Specialist
Manulife
02.2023 - 05.2025
Sales and Customer Service Representative
GLM Marketing
01.2022 - 02.2023
Customer Service Representative
Inspire Direct Marketing
02.2021 - 01.2022
Road Side Assistance
Urgent.ly
09.2019 - 11.2020
Sacred Heart College
Bachelor of Science - Computer Science
University of Buea
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