- Cooking
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Electronics and Circuit Building
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- I enjoy helping others and giving back to the community
- Gardening
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- I like working with my hands and fixing things
- I enjoy cooking for friends and family gatherings
- Documenting and sharing travel experiences
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Enjoy creating and following travel blogs and vlogs
- I like trying new recipes and food trends
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- Baking
- Woodworking
- DIY and Home Improvement
- Learning new cooking techniques and expanding my culinary skills
- Watching Movies and TV Shows
- Auto Repair/Restoration
- Road Trips
Ronald T. Enos
Merced
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
38
38
years of professional experience
1
1
Certification
Work History
IT Support Specialist
CORNERSTONE RESEARCH
01.2008 - Current
- Company Overview: (Litigation Services)
- Helped manage the Help Desk operations for the specified office location, as well as assist in supporting other CR office issues as needed
- Provided support to end-users on a variety of IT issues in an effective and timely manner
- Respond to IT help desk calls, emails, and user requests for technical support such as desktop and laptop problem, printer maintenance as well as IT equipment setups
- Responsible for tracking problems from the beginning through to resolution using Footprints
- Demonstrated ability to troubleshoot a variety of end-user problems
- Demonstrated ability to troubleshoot software, hardware, printer, and network issues
- Working knowledge of the operation of desktop computers and growing familiarity with our WAN
- Footprints – ticketing software
- Video conference equipment setups
- Webex and Zoom usage daily
- Worked with mostly Dell equipment
- Knowledge of Cisco/Avaya IP phones setup and configurations
- Basic wiring in wiring closets and patch panels (plugging into switches)
- Remoted into a user machine, mapping from 1 PC to another (to help resolve issues on system)
- Rotated with the group as the person that dispatches the trouble tickets
- Provided support for all Case Data and all Litigation Tool for eight offices
- Managed and provided cross-office integration of case related data
- Litigation Software support end-user assistance
- Legal Document management, legal document repository, legal software, and litigation software support
- Communicate with clients and legal team to define requirements, organization, and management of discovery data
- Provided support for Network Operations
- User profiles and account setup, file access and permission set, terminal servers and file servers case file management, Exchange and Outlook shares, Software installations and concurrent license management on servers
- Electronic case archive and archive restoration support
- Oversees file backup offsite and file backup recovery support
- (Litigation Services)
Help Desk Analyst / Desktop Support
GREATER BAY BANCORP.
01.2001 - 01.2008
- Provided courteous and efficient technical assistance to all clients
- Assisted clients by solving any technical questions or problems regarding their computer systems (mainframe, desktop, LAN, telecommunications and/or applications)
- Received incoming calls and documented the caller’s concerns, questions, and/or into a 'Trouble Ticket'
- Received requests for software, hardware and/or reports and processed such requests into a Work Order
- Clarified customer’s problem through asking questions and other analysis, determined the nature of the problem
- Directed the customers through troubleshooting phases to solve the problem or escalated the problems to the designated second level technician
- Researched more complex problems through means of documentation and online research
- Gathered statistical information and recorded for tracking purposes
- Connected desktop workstation to network printers, as applicable
- Trouble-shooted basic problems for hardware including desktop components and peripherals (motherboard, power supply, hard disk drives, RAM, mouse, keyboard)
- Installed, configured, and troubleshot various company owned hardware and software products
- Trouble-shoot basic printer maintenance and repairs
Computer Operator III / Computer Operations Supervisor
PRODUCT DEVELOPMENT CORP.
01.1987 - 01.2001
- Supervised, assigned, scheduled, and coordinated the flow of input and output data between the operations department and user departments, consults with departmental personnel on workflow, deadlines, estimates, system and personnel time, analyzes operations in order to bring about the most effective use of system
- Organized the work of the Programming department, by processing a wide range of tasks and programs of varying complexity, as well as other phases of Computer Operations
- Expert knowledge of UNISYS – DEPCON printing subsystem
- Assisted user groups manage technology by installing desktop systems and solving routine problems
- Installed and configured new desktop systems
Education
High School Diploma -
Merced Union High School
Merced, CA06-1987
Skills
- Technical troubleshooting
- Technical support
- Microsoft outlook
- Software installation
- Remote support
- Ticket management
- Network diagnostics
- Issue troubleshooting
- Customer service
- Systems analysis
- Software diagnosis
- Service support
- User support
- Application installations
- Desktop support
- Technical issues analysis
- Performance testing
- User credential management
- Hardware diagnostics
- Ticket support system management
- Windows 10
- Hardware upgrades
- Videoconferencing
- Access issue resolution
- Data recovery
- Customer service expert
- Verbal and written communication
- Data entry
- Product knowledge
- Analytical thinking
- Hardware troubleshooting
- System diagnostics
- MS office proficiency
- Antivirus software
- Hardware and peripherals
- User guidance
- Operating systems
- Hardware configuration
- Problem-solving
- Troubleshooting network issues
- System maintenance
- Software upgrades
- Help desk support
- Hardware and software repair
- Hardware and software configuration
- Collaborative team player
- Remote technical support
- Microsoft windows and office
- Laptop servicing
- System configuration
- Computer system diagnostics software
- Mobile device management
- Computer diagnostics
- Device installation
Accomplishments
- Completed intensive training in database fundamentals and software engineering.
Certification
- CompTIA Security+ - Computing Technology Industry Association.
- CompTIA A+ - Computing Technology Industry Association.
- Certified Information Systems Security Professional (CISSP)
- CompTIA Certification
- California Driver's License
- Certificate - Computer Maintenance and PC Building
- Digital Forensic Investigation
- Information Technology Support
- Digital Forensics Examiner
- Cyber Security
- Network Forensics Examiner
- Ethical Hacking Information Security
- Professional Ethical Hacking
- Information Technology Management
- Diploma in GDPR (General Data Protection Regulation) and Data Protection
Interests
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPaid time offWork from home optionHealthcare benefitsPersonal development programsTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Websites
Timeline
IT Support Specialist
CORNERSTONE RESEARCH
01.2008 - Current
Help Desk Analyst / Desktop Support
GREATER BAY BANCORP.
01.2001 - 01.2008
Computer Operator III / Computer Operations Supervisor
PRODUCT DEVELOPMENT CORP.
01.1987 - 01.2001
- CompTIA Security+ - Computing Technology Industry Association.
- CompTIA A+ - Computing Technology Industry Association.
- Certified Information Systems Security Professional (CISSP)
- CompTIA Certification
- California Driver's License
- Certificate - Computer Maintenance and PC Building
- Digital Forensic Investigation
- Information Technology Support
- Digital Forensics Examiner
- Cyber Security
- Network Forensics Examiner
- Ethical Hacking Information Security
- Professional Ethical Hacking
- Information Technology Management
- Diploma in GDPR (General Data Protection Regulation) and Data Protection
High School Diploma -
Merced Union High School
Similar Profiles
JADA GIPSONJADA GIPSON
Facilities Assistant at Cornerstone ResearchFacilities Assistant at Cornerstone Research
Ryan ClydesdaleRyan Clydesdale
Research Associate at Cornerstone ResearchResearch Associate at Cornerstone Research
Reginald AsolukaReginald Asoluka
Executive Assistant at Cornerstone Research and Development CenterExecutive Assistant at Cornerstone Research and Development Center