Viji Ramamoorthy
Waterloo,Canada
Summary
I’m someone who is a dedicated, detail-oriented, and analytical professional with 5 years of experience in administrative support, including roles as an admin assistant, data entry, and customer care. A confident professional who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
22
22
years of professional experience
Work History
Imaging Specialist
Manulife
Waterloo, ON
01.2023 - 03.2024
- My title is Document Imaging Specialist. I am supposed to scan and demonstrate a virtually true image of the documents being scanned. I may also be responsible for ensuring the image is stored in a database within the stipulated time, so that other people can locate the file within the time they are allowed.
Data Entry Clerk
V.R. Real Estate
Chennai
09.2016 - 08.2020
- Extract customer data from various sources, and manage it in an organized, computer-based system. Executed and ensured on-time delivery of paper-related work to customers. Actively cultivates a strong relationship with the manager and colleagues. Maintained and managed data entry requirements by following data entry techniques and procedures. Fulfilling all general duties, such as preparing, checking, verifying, and processing clients and data information.
Customer Service Representative
Sundaram Business Services
Chennai, India
11.2010 - 02.2016
- Delivered professional phone and email support, resolving customer issues. Resolved complex problems by working with other departments to provide solutions that meet customer needs. Documented interactions accurately in CRM systems; demonstrated excellent telephone etiquette, problem-solving, and adaptability to new tools and processes.
Clerk
High Commission of India
Singapore
09.2006 - 10.2010
- Obtain proper information and/or data regarding visa processing. Maintain copies of receipts or correspondence necessary for files. Check the issue date and validity of the passport before processing. Keeping track of all payments received in cash, and all agent inquiries regarding card payments. Entering data into database software and checking to ensure the accuracy of the data that has been inputted. Resolving discrepancies in information, and obtaining further information for incomplete documents. Ensuring all cash transactions are processed efficiently. Collecting, calculating, and entering data to maintain and update payroll information. Enter proper data for customers into the system. Prepare and perform supporting documentation for audits. Request permits. Handled calls and questions from clients and/or drivers. Set up releases at Customs, other embassies, or agencies in processing a visa. Traced shipments. Create and sustain good working relationships with internal and external partners. Identified, researched, and resolved customer issues in the visa process. Achieved the target within the time duration given by the company. Assisted in field training scheduling and coordination. Prepared and typed various documents, including forms, letters, memos, emails, and routine correspondences. Produced and distributed correspondence, memos, letters, faxes, and forms. Developed and maintained a filing system. Updated and maintained office policies and procedures. Reviewed and modified quality documentation as needed. Coordinated between the heads of different departments in distributed reports to keep informed about the immigration rules. Performed data entry operations to register for new, as well as existing, customers. Researched blacklisted customer issues and gave proper reasons for denying a visa. Researched misapplied payments.
Deposit Mobilization Camp With Customer Service
Indian Overseas Bank DRBCCC, Hindu College
Chennai
09.2002 - 02.2003
- Worked in Deposit Mobilization and Customer Service. Familiar with banking routines, and assisted in times of extraordinary rush. Knowing banking theory and practice.
Education
Diploma - Accounting And Payroll
Taha Collage
Scarborough04-2026
Bachelor of Commerce -
DRBCCC Hindu College
Chennai, PattabiramMaster of financial management -
Annamalai University
ChidambaramSkills
- Accurate and fast data entry
- Proficient in accounting software (eg, QuickBooks, Sage, Xero, Tally)
- Accounts payable
- Strong attention to detail and data accuracy
- Proficient in Microsoft Excel
- Ability to meet deadlines and manage multiple priorities
- Problem solving
- Team collaboration
- Customer service
- Typing speed of 45 wpm
Languages
English, Hindi, Tamil
Timeline
Imaging Specialist
Manulife
01.2023 - 03.2024
Data Entry Clerk
V.R. Real Estate
09.2016 - 08.2020
Customer Service Representative
Sundaram Business Services
11.2010 - 02.2016
Clerk
High Commission of India
09.2006 - 10.2010
Deposit Mobilization Camp With Customer Service
Indian Overseas Bank DRBCCC, Hindu College
09.2002 - 02.2003
Diploma - Accounting And Payroll
Taha Collage
Bachelor of Commerce -
DRBCCC Hindu College
Master of financial management -
Annamalai University
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