Rola El Ounaissy
Laval,Canada
Summary
Dynamic Case Manager with extensive experience at Manulife, adept at managing complex disability claims and facilitating successful return-to-work strategies. Proven ability in patient advocacy and interdisciplinary collaboration, ensuring continuity of care. Skilled in crisis intervention and clinical documentation, demonstrating empathy and critical thinking in high-pressure environments.
Overview
10
10
years of professional experience
Work History
AMCS Case Manager
Manulife
Montreal, Canada
02.2024 - Current
- Managed disability claims within service timelines and legal/medical frameworks.
- Completed daily administrative tasks, including follow-ups by email and phone.
- Built collaborative relationships with plan sponsors, health providers, and internal stakeholders.
- Facilitated successful return-to-work strategies and work accommodation solutions.
Case Manager
IDRAAC (Institute of Development, Research, Advocacy and Applied Care)
Beirut, Lebanon
08.2021 - 08.2023
- Oversaw nearly 1,000 mental health cases in one year, providing full-spectrum care from intake to implementation.
- Collaborated with interdisciplinary teams and community services to maintain continuity of care.
- Advocated for patients in emergency cases requiring urgent financial or social intervention.
- Maintained clinical documentation in compliance with professional standards.
Coordinator
Alzheimer Association Lebanon
Beirut, Lebanon
12.2017 - 08.2023
- Supervised 24/7 helpline offering emotional and practical support to families and caregivers.
- Led training programs for caregivers, improving employability and quality of care delivery.
- Organized therapeutic support groups and educational workshops on dementia.
- Acted as national resource on Alzheimer’s care systems.
Outpatient Psychiatric Clinical Nurse
M.I.N.D – Medical Institute for Neuropsychological Disorders
Beirut, Lebanon
12.2015 - 08.2023
- Conducted psychiatric evaluations and collaboratively created treatment plans.
- Provided psychosocial support to patients and families through crisis intervention and ongoing care.
- Operated a 24/7 emergency support line for psychiatric and health emergencies.
- Bridged communication and care between psychiatrists, allied professionals, and patient families.
Education
Bachelor’s Degree - Nursing
Faculty for Nursing Sciences of the Lebanese Red Cross
Beirut, Lebanon05.2016
Bachelor’s Degree - Nursing
Ministry of Technical and Academic Education
Beirut, Lebanon08.2005
Nursing Diploma -
Ministry of Technical and Academic Education
Beirut, Lebanon07.2004
Skills
- Case Management
- Patient Advocacy
- Psychiatric Nursing
- Mental Health Nursing
- Alzheimer’s Disease Care
- Dementia Care
- Crisis Intervention
- Psychological First Aid
- Elderly Care
- Geriatric Support
- Family Education
- Caregiver Education
- Group Therapy Facilitation
- Clinical Documentation
- EMR Systems
- Interdisciplinary Team Collaboration
- Cultural Sensitivity
- Empathy
- Critical Thinking
- Decision-Making
- Medical Equipment Use
- Safety
- Bilingual Communication
Timeline
AMCS Case Manager
Manulife
02.2024 - Current
Case Manager
IDRAAC (Institute of Development, Research, Advocacy and Applied Care)
08.2021 - 08.2023
Coordinator
Alzheimer Association Lebanon
12.2017 - 08.2023
Outpatient Psychiatric Clinical Nurse
M.I.N.D – Medical Institute for Neuropsychological Disorders
12.2015 - 08.2023
Bachelor’s Degree - Nursing
Faculty for Nursing Sciences of the Lebanese Red Cross
Bachelor’s Degree - Nursing
Ministry of Technical and Academic Education
Nursing Diploma -
Ministry of Technical and Academic Education
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