Vidit Chauhan
Edmonton,Canada
Summary
Enthusiastic with almost 15 years of experience supervising staff in all settings. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Competent Retail Sales Manager with wealth of experience in building client rapport and driving business success. Offering strategic marketing expertise, exceptional planning abilities and in-depth analysis. Forward-thinking and responsive with solid record of success in diverse environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
PAYMENT SERVICE OFFICER
SERVICE CANADA
06.2024 - 10.2024
- Will be responsible for dealing with any queries related to employment insurance via calls.
- Explaining the claimants the eligibility or any decisions taken on their applications.
- Responsible for informing the claimants their entitlements as per detail furnished.
- Recording, reconciling and ensuring the daily transactions on the client’s files.
MORTGAGE SPECIALIST ASSISTANT
PARAGON MORTGAGE INC
07.2021 - 06.2024
- Act as a liaison between clients, branch manager and assigned loan officer and conduct meetings to coordinate any follow-up items.
- Prepare documentation necessary for underwriting and verification such as credit report, loan files and loan packages along with additional mortgage application paperwork.
- Review discrepancies, income calculation and omissions, then report the discrepancies if any to loan officer.
- Follow up and respond to customer and in-house inquiries on transactions as needed to provide superior customer service.
- Screen calls and book appointments and provide administrative support as needed.
- Record and deposit trust money, mortgage payments and other brokerage funds.
Customer service representative
Xplore.inc
09.2022 - 12.2022
- Responsible for handling customer queries regarding any issue with services of organisation.
- Need to provide customer with the most updated information regarding the products or upgrade availability in current products.
- Guide customer in handling any technical errors & guiding proper troubleshooting to solve their issue.
- Providing customer best suitable options as per their location & also accessibility to the network.
Advisor sales
COncentrix
06.2021 - 12.2022
- Responsible for handling customer queries and guiding them for best suitable options.
- Making sales over the phone with the best possible solutions as per customer requirements.
- Also getting trained through continuous learning process.
- Need to provide customer with the most updated information regarding the products on offer.
Technical Support Representative
COncentrix
01.2022 - 09.2022
- Responsible for handling customer queries regarding the technical assistance for Avalon products.
- Also getting trained through continuous learning process.
- Need to provide customer with the most updated information regarding the products their software and continuous technological development.
RETAIL SALES SUPERVISOR
CIRCLE K, D&H RETAIL
05.2019 - 09.2020
- Responsible for the managing the team and assigning them duties and shift with proper rotation.
- Ensuring the availability of proper stock and maintaining the records for the in and out inventory.
- Also make sure to carry out all the promotional activities with proper co ordination and information to the team.
- Providing proper training to the team be it for the new products or any updates on the existing system.
- Also provide quick remedial action to any kind of customer concern or complaints received.
BUSINESS DEVELOPMENT MANAGER AND SUPERVISOR
PIDILITE INDUSTRIES
03.2017 - 07.2018
- Responsible for all kind of industrial sales by making presentation regarding the industrial range of products.
- Supervise the daily, monthly, and quarterly working of all team members in accordance with their worksheets and profile.
- Carrying out industrial seminars with industrial vendors and companies head for the sales of the product range.
- Co-ordinate with the Dealers and distributors for achieving the desired sales and timely payment.
- Increase the demographic reach of the company products by co-coordinating with the team in increasing their spread in all territories.
DEPUTY MANAGER & TEAM LEADER
HDFC BANK LTD
06.2014 - 02.2017
- To handle high network customers and handle classic customer for banking.
- Make customer groups who provide business and funding in their group accounts.
- Day to day updating of data within specified format and track daily CASA values achieved within day.
- Also ensuring proper working of all contractual sales team who work for different products like credit cards, mutual fund accounts.
Education
M.B.A - MARKETING
Bangalore School of Business
01.2010
Higher Secondary - undefined
01.2005
High School - undefined
01.2003
Skills
- Sales expertise
- Strategy management
- Developing brand messaging
- Marketing strategy
- Relationship building and management
- Prominent speaker and analyst
- Training and development
Accomplishments
- WES evaluation done
- Cleared IELTS with 7.5 bands
- Supervised team of 6 to 12 staff members
Languages
English
Hindi
Certification
- Food Safety Check Certified
- AGLC Lottery Exam Certified
Hobbies and Interests
- Music
- Cricket
- Reading books
Timeline
PAYMENT SERVICE OFFICER
SERVICE CANADA
06.2024 - 10.2024
Customer service representative
Xplore.inc
09.2022 - 12.2022
Technical Support Representative
COncentrix
01.2022 - 09.2022
MORTGAGE SPECIALIST ASSISTANT
PARAGON MORTGAGE INC
07.2021 - 06.2024
Advisor sales
COncentrix
06.2021 - 12.2022
RETAIL SALES SUPERVISOR
CIRCLE K, D&H RETAIL
05.2019 - 09.2020
BUSINESS DEVELOPMENT MANAGER AND SUPERVISOR
PIDILITE INDUSTRIES
03.2017 - 07.2018
DEPUTY MANAGER & TEAM LEADER
HDFC BANK LTD
06.2014 - 02.2017
Higher Secondary - undefined
High School - undefined
M.B.A - MARKETING
Bangalore School of Business
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