Isabelle Lavigne
Petit-Rocher
Summary
Dynamic professional with a proven track record at Service Canada, excelling in conflict resolution and customer support. Recognized for enhancing customer satisfaction through effective and empathetic communication. Proficient in payment processing systems and Microsoft Office, consistently achieving high service levels while maintaining ethical professionalism.
Pursuing full-time role that presents challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
Work History
Payment Service Officer
Service Canada
10.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Met customer call guidelines for service levels, handle time and productivity.
Administration Clerk
CTR Tire
05.2019 - 09.2020
- Handled incoming phone calls and answered questions from callers.
- Established and maintained standard office procedures to achieve demanding targets.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Developed expertise in various administrative software programs for increased efficiency across department functions.
Childcare Educator
Building Futures Childcare
06.2018 - 05.2019
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Maintained safety and cleanliness by sterilizing toys and surfaces.
Education
High School Diploma -
Ecole Secondaire Népisiguit
Bathurst, NB06-2018
Skills
- Conflict resolution
- Payment processing systems
- Customer support expertise
- Skilled in Microsoft Office tools
- SAP experience
- Problem-solving abilities
- Engaged listening
- Clear and concise documentation abilities
- Ethical professionalism
- Efficient transaction processing
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Payment Service Officer
Service Canada
10.2020 - Current
Administration Clerk
CTR Tire
05.2019 - 09.2020
Childcare Educator
Building Futures Childcare
06.2018 - 05.2019
High School Diploma -
Ecole Secondaire Népisiguit
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