Julia Halabi
Edmonton,AB
Summary
Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Overview
9
9
years of professional experience
Work History
Payment Service Officer
Employment and Social Development Canada
Edmonton, AB
07.2019 - 01.2021
- Call centre for Employment Insurance
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Handled client inquiries with exceptional professionalism and enthusiasm.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Manager of Customer Service
TD Canada Trust
Edmonton
04.2016 - 06.2019
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers
- Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making
- Open/Close branch as senior
- Schedules
- Hired and coached junior employees how to meet operational and sales goals with proactive strategies
- Admin/Investigations
Customer Service Representative
TD Canada Trust
Edmnonton
04.2015 - 04.2016
- Met or exceeded revenue objectives by promoting TD products to customers during service, account and sales follow-up calls
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Handling cash and balancing middle day and end of day totals
- Answered phones/Open and closed branch as junior
- Addressed customer service inquiries quickly and accurately
Customer Service Consultant
Epcor
Edmonton, AB
01.2022 - 01.2024
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Upheld strict quality control policies and procedures during customer interactions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Set up and activated customer accounts.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Consulted with customers to resolve service and billing issues.
- Answered incoming telephone calls to provide store, products, and services information.
- Switchboard
- Hybrid Training
- New hire mentor/visitor
Service Administrator
FINNING
EDMONTON, AB
01.2024 - Current
- Intake & creation of Maintenance Work Order Service Requests.
- Review and document Work Order checklist to verify completeness, escalate any invoicing delays immediately
- FIELD/SHOP experience
- Respond to inbox/outlook requests as per advisors, SSR's, PSSR's, management, etc.
- Credit/rebills
- SALESFORCE/CASE
- Document MCO status in the Service Work Tool (SWT) & escalate any invoicing delays immediately
- Confirm that all SG&A claims approved and Goodwill claims are submitted during job closure activities and escalate if there are delays
- Provide updates during Service Work in Progress (SWIP) Meetings to achieve real time accuracy of SWT delay codes and comments
- Service Summary Reports
- Release & communicate all works orders to Service Operations & Parts teams via email to trigger execution
Education
High School Diploma -
M. E. LaZerte School
Edmonton, AB06.2014
Skills
- Results-oriented
- Attention to detail
- Call centre
- Service Advisor
- First Aid
- Banking
- Employment Insurance
- Customer Service
- Proficient MS
- Cash Handling
- Payment Processing
- Able to operate a motor vehicle
- Communication
- Problem-solving abilities
- Business development understanding
- Active listening
- Shipping and receiving
- Receptionist
- Data Entry
- Administration
- Sales
- Scheduling
Timeline
Service Administrator
FINNING
01.2024 - Current
Customer Service Consultant
Epcor
01.2022 - 01.2024
Payment Service Officer
Employment and Social Development Canada
07.2019 - 01.2021
Manager of Customer Service
TD Canada Trust
04.2016 - 06.2019
Customer Service Representative
TD Canada Trust
04.2015 - 04.2016
High School Diploma -
M. E. LaZerte School
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