Renée Pitre
Dunlop,NB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Payment Service Officer
Employment and Social Development Canada
Bathurst, NB
02.2021 - 07.2021
- Complied with established procedures when approving or rejecting claims.
- Handled incoming telephone calls from E.I. clients.
- Processed employment insurance payments to E.I. recipients.
- Entered client details and notes into system for interdepartmental access and review.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Specialist
Asurion
Moncton, NB
11.2019 - 08.2020
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Described product highlights and benefits to help guide purchasing decisions.
- Increased efficiency and team productivity by promoting operational best practices.
Administrative Assistant
Assurance Aubé & Degrace
Bathurst, NB
08.2018 - 08.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail.
- Arranged rapid office equipment repair and maintenance with vendors.
Cashier
Jean-Coutu Pharmacy
Petit Rocher, NB
01.2017 - 01.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Completed inventory counts and ordered merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned Cosmetic Associate's responsibilities and took over department within few weeks of employment with company.
Parts Advisor
Irenee Doiron & fils Ltee.
Paquetville, NB
09.2015 - 05.2016
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Delivered merchandise to business locations for use in auto repairs or direct sales.
Service Advisor
Bayside Hyundai
Bathurst, NB
06.2011 - 09.2015
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Documented problems and corrective actions to maintain records.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Developed and maintained courteous and effective working relationships.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Monitored factory recalls and announcements to stay on top of changes.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Gathered paperwork and contacted customers to book appointments.
- Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Generated, posted and attached information to claim files.
Receptionist
Godin's Electric Ltd.
Bathurst, NB
03.2006 - 06.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
Education
High School Diploma -
École Secondaire Népisiguit
Bathurst, NB06.2000
No Degree - Office Administration
CCNB
BathurstSkills
- Claims Procedures
- Spreadsheet Development
- Pleasant Telephone Demeanor
- Excellent Written and Verbal Communication
- Adaptable and Flexible
- Goal-Driven
- Ease with Computers and Technology
- Strong Organizational Skills
- Multitasking and Time Management
- Listening Skills
- Attention to Detail
- Warranty Claims Process Management
- Excellent multi-tasking ability
- Administrative support
- Telephone etiquette
- Complaint resolution
Certification
- Home and Auto Insurance License - 2019
Timeline
Payment Service Officer
Employment and Social Development Canada
02.2021 - 07.2021
Customer Service Specialist
Asurion
11.2019 - 08.2020
Administrative Assistant
Assurance Aubé & Degrace
08.2018 - 08.2019
Cashier
Jean-Coutu Pharmacy
01.2017 - 01.2018
Parts Advisor
Irenee Doiron & fils Ltee.
09.2015 - 05.2016
Service Advisor
Bayside Hyundai
06.2011 - 09.2015
Receptionist
Godin's Electric Ltd.
03.2006 - 06.2011
High School Diploma -
École Secondaire Népisiguit
No Degree - Office Administration
CCNB
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