Olan Daramola
Winnipeg
Summary
An individual passionate about learning new things. Gained relevant experience by working for the provincial and federal government of Canada. A strong analytical background in law and political science. Experienced with transaction processing, customer service, and resolving payment discrepancies. Utilizes problem-solving abilities to enhance service efficiency and customer satisfaction. Track record of collaborating effectively with teams and adapting to changing needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Payment Service Officer
Government Of Canada/Pensions
05.2024 - Current
- Assist Canadians with their OAS and CPP benefits.
- Advise clients on potential benefit entitlement and how to get it.
- Ensure Canadians receive their income tested benefit (GIS) entitlements in good time by bumping the income pending CRA report.
- Maintain strict compliance with industry regulations, minimizing risk exposure for the organization.
- Supported departmental goals through accurate reporting and meticulous record-keeping, contributing to organizational success.
- Implemented security measures to safeguard sensitive financial information, protecting both the company and its clients from potential fraud.
- Boosted customer satisfaction with timely resolution of inquiries and disputes related to payment transactions.
Volunteer Safety Officer
Canadian Red Cross
03.2024 - Current
- Responded to any emergencies as instructed and with utmost efficiency.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Assist indigenous communities during natural disasters.
Legal Administrative Assistant
Shelter
09.2021 - 03.2024
- Built strong partnerships with local organizations to collaborate on shared goals and objectives.
- Increased public awareness of policy issues through effective social media campaigns and press releases.
- Analyzed complex policy documents, synthesizing information for clear communication to the public and partner organizations.
- Provided strategic guidance during crisis situations, mitigating potential negative impact on the organization''s reputation or objectives.
- Secured funding for key initiatives by writing persuasive grant proposals and presentations.
Remote Administrator
Donors Foundation
03.2021 - 05.2021
- Drove workflow improvements by streamlining processes
- Networked with industry professionals to foster partnerships and identify new and improved solutions
- Management of donation records
Administrative Officer
Manitoba Government
08.2018 - 04.2020
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Treating Electronic Fund Transfer files for onward disbursement
- Front office role and client check in
- Managed files and records for clients and adhered to privacy procedures to prevent breaches and data misuse
- Co-piloted client improvement project in 2019
Client Relationship Officer
Tube Clinic
01.2015 - 01.2018
- Facilitated meetings and discussions between clients, sales and delivery teams
- Reviewed and analyzed client support usage and formulated recommendations in collaboration with teams
- Monitored, followed-up and escalated cases to meet customer response commitments
- Generated leads and boosted brand through professional and personal networks
Senior Revenue Supervisor
Revenue Service
01.2010 - 09.2014
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities
- Client assessment and revenue enforcement leader Customer service
Education
Bachelor of Laws (LLB) - Law
University of Leeds
England06-2023
Bachelor of Arts - Criminal Justice
University of Winnipeg
Winnipeg, MB06-2021
Master of Arts - International Business Management
University of Orleans
France06-2016
Bachelor of Science - Political Science
Babcock University
Nigeria06-2007
Skills
- Legal Research and Writing
- Dispute resolution
- Sales support
- Transaction processing
Languages
English
Native or Bilingual
Certification
- The Federation of Law Societies of Canada Certificate of Qualification
- NCA Qualified (May 2025)
Timeline
Payment Service Officer
Government Of Canada/Pensions
05.2024 - Current
Volunteer Safety Officer
Canadian Red Cross
03.2024 - Current
Legal Administrative Assistant
Shelter
09.2021 - 03.2024
Remote Administrator
Donors Foundation
03.2021 - 05.2021
Administrative Officer
Manitoba Government
08.2018 - 04.2020
Client Relationship Officer
Tube Clinic
01.2015 - 01.2018
Senior Revenue Supervisor
Revenue Service
01.2010 - 09.2014
Bachelor of Laws (LLB) - Law
University of Leeds
Bachelor of Arts - Criminal Justice
University of Winnipeg
Master of Arts - International Business Management
University of Orleans
Bachelor of Science - Political Science
Babcock University
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