Diana Asante
Vaughan,ON
Summary
Passionate and results driven professional with over 10+ years of experience with a successful track record in both public and private sectors providing quality care to a variety of clients. Currently pursuing Business Analyst Professional (CBAP) certification. Aiming to leverage my experience and knowledge with an employment opportunity as an Administrative Associate within the business and government sector organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Payment Service Officer
Service Canada
Toronto, ON
04.2024 - Current
- Investigated any discrepancies in payments or refunds to ensure accuracy.
- Collaborated with other departments within the organization to resolve payment-related issues.
- Monitored changes in industry standards, policies, and regulations related to payments.
- Ensured that all payment requests were compliant with applicable laws and regulations.
- Maintained confidentiality of sensitive customer data at all times during interactions.
- Participated in meetings and training sessions related to new procedures or technologies used in payment processing.
- Answered incoming calls from customers seeking assistance with payment issues.
Patient Access Representative - Registration
Mackenzie Health
Richmond Hill, ON
06.2022 - Current
- Responsible for accurate and efficient registration and check in services, while maintaining a progressive and personalized health care environment for patients
- Organize and maintain patient charts, as well as electronic and paper information filing systems through the EPIC Software
- Answered incoming calls from clients seeking assistance with payment issues.
- Ensuring signatures, billing consent and governing law documents are obtained from Non-OHIP patients.
Inbound Customer Service Agent
David and Henderson
Mississauga
05.2016 - 11.2021
- Worked closely together with the NSLSC (National Student Loans Service Centre) from potential and existing student loan borrowers on an inbound queue
- Acted as a primary point of contact for educating and assisting students and Educational Intuitions with loan eligibility, complaints and resolving any concerns on how to apply
- Supporting documents to confirm and enforce compliance with the statutes administered by the NSLSC.
- Researching, analyzing and evaluating information to identify issues having the highest potential risk of non-compliance.
Education
Medical Office Assistant Diploma -
Trios College
05.2018
Bachelor of Arts Honors - Criminology & Justice -
University of Ontario Technology Institute
06.2015
Law & Security Administration Diploma -
Sir Sandford Fleming College
06.2012
Skills
- Office Administration
- Reception Skills
- Customer Service Skills
- Dispute Resolution
- Work Prioritization
- Office Procedures
- Inventory Management
- Inquiry Handling
- Computer Software Application Knowledge
- Windows
- MS Office
- Word Processing Software
- EPIC Software
- Database Management
- Office Equipment Maintenance
- Problem-Solving
- Rapport Building
- Organizing
- Process Flow Charting
- Data Formatting
- Report Writing
Certification
Business Analysts Certification - IT COACH EEP
Timeline
Payment Service Officer
Service Canada
04.2024 - Current
Patient Access Representative - Registration
Mackenzie Health
06.2022 - Current
Inbound Customer Service Agent
David and Henderson
05.2016 - 11.2021
Medical Office Assistant Diploma -
Trios College
Bachelor of Arts Honors - Criminology & Justice -
University of Ontario Technology Institute
Law & Security Administration Diploma -
Sir Sandford Fleming College
Business Analysts Certification - IT COACH EEP
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