Jessica Lanois
Ingleside,ON
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Payment Service Officer
Government Of Canada
06.2021 - Current
- Ensured compliance with the laws and regulations on employment insurance, tax revenues, and other government benefits.
- Reviewed and analyzed legislation to devise recommendations.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Exercised good judgment and exhibited integrity and resourcefulness.
- Analyzed account information and reconciled financial discrepancies to maintain records integrity and compliance.
Bartender
Shoeless Joe's Sports Grill
02.2015 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Obtained cash bank and stocked service bar to prepare for operation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Helped management plan and serve bar menu exceeding customer expectations.
- Adhered to provincial laws regarding alcoholic beverage services and customer regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bank Clerk
Scotia Bank
03.2020 - 09.2022
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Monitored and reported suspicious activity in line with bank security policies.
- Handled various accounting transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
Educational Assistant
Catholic School Board Of Eastern Ontario
09.2020 - 06.2021
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
Recruitment Officer
Volunteer Eco Students Abroad
08.2011 - 04.2014
- Followed up with leads to explain application process and answered questions to increase interest.
- Tracked key dates and deadlines and maintained specific personnel lists.
- Assisted Admissions Manager with admissions and administration process for ensuring suitability of student recruitment process.
- Targeted school audiences of secondary school students, mature students and school guidance counselors through presentations and social media avenues.
- Supported programs by preparing worksheets, gathering communication materials, and coordinating meetings.
- Hired employees and initiated new hire paperwork process.
Program Facilitator
StarTek
11.2005 - 07.2011
- Planned and facilitate training workshops in accordance with client curricula, employing varied methods to maximize attendance.
- Identified areas in need of improvement and implemented solutions.
- Established and updated objectives and tools for overall program and each department to enhance operations.
- Developed and implemented successful onboarding program.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Established and maintained quality control standards.
- Provided coaching and mentoring to employees.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized new employee orientation schedules for new hires.
- Conducted exit interviews with terminated employees.
Education
Diploma - Business Administration
St Lawrence College
Cornwall, ON06-2020
Certificate - Special Project Management Team
St Lawrence College
Cornwall04-2020
High School Diploma -
St Joseph Secondary School
Cornwall, ON06-2005
Skills
- Document coordination
- Microsoft Office
- Customer service and assistance
- Cash Management
- Customer Relationship Management
- Client Engagement
- Call center experience
- Customer Retention
- Team training and development
Accomplishments
- Publish Author, Book Release July 2024
- Canada Mixologist champion, November 2016
Languages
English
Native or Bilingual
French
Elementary
Certification
- Six Sigma,Yellow Belt
- Train the Trainer Certified
Timeline
Payment Service Officer
Government Of Canada
06.2021 - Current
Educational Assistant
Catholic School Board Of Eastern Ontario
09.2020 - 06.2021
Bank Clerk
Scotia Bank
03.2020 - 09.2022
Bartender
Shoeless Joe's Sports Grill
02.2015 - Current
Recruitment Officer
Volunteer Eco Students Abroad
08.2011 - 04.2014
Program Facilitator
StarTek
11.2005 - 07.2011
- Six Sigma,Yellow Belt
- Train the Trainer Certified
Diploma - Business Administration
St Lawrence College
Certificate - Special Project Management Team
St Lawrence College
High School Diploma -
St Joseph Secondary School
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