Olan Daramola
Winnipeg
Summary
An individual passionate about learning new things. Gained relevant experience by working for the provincial and federal government of Canada. A strong analytical background in law and political science. Experienced with transaction processing, customer service, and resolving payment discrepancies. Utilizes problem-solving abilities to enhance service efficiency and customer satisfaction. Track record of collaborating effectively with teams and adapting to changing needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Payment Service Officer
Government Of Canada
05.2024 - Current
- Assist Canadians with their OAS and CPP benefits.
- Advise clients on potential benefit entitlement and how to get it.
- Ensure Canadians receive their income tested benefit (GIS) entitlements in good time by bumping the income pending CRA report.
- Maintain strict compliance with industry regulations, minimizing risk exposure for the organization.
- Supported departmental goals through accurate reporting and meticulous record-keeping, contributing to organizational success.
- Implemented security measures to safeguard sensitive financial information, protecting both the company and its clients from potential fraud.
- Boosted customer satisfaction with timely resolution of inquiries and disputes related to payment transactions.
Legal Assistant
Akin Law Firm
11.2023 - 03.2024
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Advocacy Officer
Shelter
09.2021 - 06.2023
- Built strong partnerships with local organizations to collaborate on shared goals and objectives.
- Increased public awareness of policy issues through effective social media campaigns and press releases.
- Analyzed complex policy documents, synthesizing information for clear communication to the public and partner organizations.
- Provided strategic guidance during crisis situations, mitigating potential negative impact on the organization''s reputation or objectives.
- Secured funding for key initiatives by writing persuasive grant proposals and presentations.
REMOTE ADMINISTRATOR
Donors Foundation
03.2021 - 05.2021
- Drove workflow improvements by streamlining processes
- Networked with industry professionals to foster partnerships and identify new and improved solutions
- Management of donation records
ADMINISTRATIVE OFFICER
Manitoba Government
08.2018 - 04.2020
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Treating Electronic Fund Transfer files for onward disbursement
- Front office role and client check in
- Managed files and records for clients and adhered to privacy procedures to prevent breaches and data misuse
- Co-piloted client improvement project in 2019
CLIENT RELATIONSHIP OFFICER
Tube Clinic
01.2015 - 01.2018
- Facilitated meetings and discussions between clients, sales and delivery teams
- Reviewed and analyzed client support usage and formulated recommendations in collaboration with teams
- Monitored, followed-up and escalated cases to meet customer response commitments
- Generated leads and boosted brand through professional and personal networks
REVENUE SUPERVISOR
Revenue Service
01.2010 - 09.2014
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities
- Client assessment and revenue enforcement leader Customer service
Education
LLB - Law (LLB)
University of Leeds
England06-2023
Bachelor of Arts - Criminal Justice
University of Winnipeg
Winnipeg, MB06.2021
Master of Arts - International Business and European Management
University of Orleans
France07.2016
Bachelor of Science - Political Science And Public Administration
Babcock University
Nigeria06.2007
Skills
- Legal Writing and Research
- Contract Negotiations
- Presentation Design
- Relationship Building
- Customer Relations
- Appointment Scheduling
- Privacy Compliance
- Strategic Planning
- Attention To Detail
- Administrative And Clerical Support
- MS Office
- Administration And Management
- Relationship Development
- Verbal And Written Communication
- Data Confidentiality
- Work Planning And Prioritization
- Contract Administration
- Contract Processing
Accomplishments
Co-piloted the client improvement project at Manitoba Education and Training in 2020.
Certification
Knox Employment and Customer Service Training
Awards
- Dean's Honour List 2021 - University of Winnipeg
- Manitoba Housing Foundation Bursary- 2018
Languages
English
Native or Bilingual
Timeline
Payment Service Officer
Government Of Canada
05.2024 - Current
Legal Assistant
Akin Law Firm
11.2023 - 03.2024
Advocacy Officer
Shelter
09.2021 - 06.2023
REMOTE ADMINISTRATOR
Donors Foundation
03.2021 - 05.2021
ADMINISTRATIVE OFFICER
Manitoba Government
08.2018 - 04.2020
CLIENT RELATIONSHIP OFFICER
Tube Clinic
01.2015 - 01.2018
REVENUE SUPERVISOR
Revenue Service
01.2010 - 09.2014
Knox Employment and Customer Service Training
LLB - Law (LLB)
University of Leeds
Bachelor of Arts - Criminal Justice
University of Winnipeg
Master of Arts - International Business and European Management
University of Orleans
Bachelor of Science - Political Science And Public Administration
Babcock University
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