VALERIA ISKORNEVA
Oshawa,Ontario
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Payment Service Officer
EI, Government of Canada, Toronto EI
04.2020 - Current
- Provided information to claimants about CERB and other government services available at the start of pandemic in April 2020
- Daily use of FTS, NWS, RDMS, CRT and other systems
- Fast paced environment with various complicated cases and claims
- Consulted with National Agent Assist Line when required
- Accessed claimants’ files to provide information regarding their claims
- Processed bi-weekly reports
- Referred suspicious files to integrity according to procedure
- Escalated files accordingly to the processing department
- Made decision’s regarding claimant’ s claims as allowed at call centre level
- Followed CRT/EI procedures according to claimant’s situation’s and made decisions
- Processed regular and special benefit claims as a Tier 2 expanded agent
- Claim calculation
- Trained on all benefits including special
Support Clerk
Government of Canada
02.2020 - 03.2020
- Processed mail, manually or electronically, and delivered to appropriate departments
- Electronically inputting large quantity of data with a focus on accuracy and speed
- Corresponding with clients regarding missing documents/reminders
- Manually filing documents for storage in a Central Registry
- Purge of files according to date and registration
Scheduling Manager and Billing Associate
Gemstar Security Service
03.2018 - 01.2020
- Screened applicant resumes and coordinated both phone and in-person interviews
- Used company cell- phone to provide 24/7 guidance outside of business hours
- Organized all new hire personnel and created paperwork as needed
- Generated and submitted invoices based upon financial schedule
- Followed up with customers to collect information and verify details
- Completed weekly schedules through strategic staffing allocation to maintain payroll at 98-100%
- Performed clerical duties such as filing and handling inquires and incoming work requests
- Collaborated with all outside vendors and served as the central point of contact
- Developed and updated scheduling policies covering all department activities
- Processed financial documents including contracts, expense reports and invoices
- Guided administrative and professional staff through computer and software problems
- Entered invoice data into company's system and updated details, including customer contacts and delivery dates to keep information current
- Answered 20-30 phone calls and emails per day
- Maintained attendance records, taking note of staff vacation time, sick days and personal days
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction
- Managed and adjusted personnel scheduling for 75-100 staff, monitoring resource allocation to provide optimal coverage and service
- Generated and sent invoices, reminders and notices to customers and third parties
RESEARCH INTERN AT UNICEF AND RESIDENT COORDINATOR OFFICES
07.2009 - 10.2009
- Provided assistance to the operation of UNICEF and Resident Coordinator offices
- Assisted in compiling information databases, drafting protocols, policies, reports, donor and grant proposals (RFP), briefing notes, deck and position papers
- Provided support to the UN staff working in coordination, public information, and private partnership units.
Education
POST GRADUATE - Public Administration
HUMBER BUSINESS SCHOOL
Bachelor of Arts with Honours - Political Science
York University
TorontoSkills
- Service scheduling
- Travel arrangements
- Calendar coordination
- Project scheduling
- Verbal and written communication
- Superb active listening abilities
- Customer relations understanding
- Administrative duties
- Team leadership
- Sage scheduling software
- Time management skills
- Staffing assignments
- Phone inquiries
- Full-cycle accounting
- Technologically savvy
- Recruiting
- Improving procedures
- Data organization
- Information compiling
- Interpersonal communications
- Attendance records preparation
- Multitasking and prioritization
- Problem resolution
- Database organization
- Database entry
- Report writing
- Invoicing and billing
- Detail-oriented
- Account collections
- Client-focused
Certification
- Security Licence/ First Aid certified CPR certified / Possession and Acquisition Safety / WHIMS /
- Personal Vehicle and Valid Driver’s Licence
Languages
Timeline
Payment Service Officer
EI, Government of Canada, Toronto EI
04.2020 - Current
Support Clerk
Government of Canada
02.2020 - 03.2020
Scheduling Manager and Billing Associate
Gemstar Security Service
03.2018 - 01.2020
RESEARCH INTERN AT UNICEF AND RESIDENT COORDINATOR OFFICES
07.2009 - 10.2009
POST GRADUATE - Public Administration
HUMBER BUSINESS SCHOOL
Bachelor of Arts with Honours - Political Science
York University
- Security Licence/ First Aid certified CPR certified / Possession and Acquisition Safety / WHIMS /
- Personal Vehicle and Valid Driver’s Licence
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