Summary
Work History
Education
Skills
Languages
Timeline
Generic

Vailankanni Dsouza

Vancouver,CA

Summary

Experienced in overseeing day-to-day store operations, implementing effective inventory management strategies, and leading teams to achieve performance targets. Skilled in staff training and development, fostering a positive work environment, and ensuring adherence to company policies and procedures. Adept at problem-solving and decision-making, with strong communication and leadership abilities.

Work History

Senior Executive

Hansa Direct
Mumbai, India
  • Managed a customer loyalty programme independently.
  • Proactively tackled and resolved high-tier customer complaints on a daily basis, resulting in positive feedback and enhanced satisfaction levels.
  • Managed a diverse portfolio of 12 channels concurrently for our client Tata Play, effectively equating to a customer base of 800,000 individuals.
  • Managed monthly payments for vendors
  • Ensured timely processing of monthly vendor payments, including critical ones, maintaining consistent reliability.

Executive

Sahakari Bhandar
Mumbai, India
  • Oversaw the operations of the produce department at a store in Mumbai, ensuring efficiency and effectiveness
  • Implemented inventory control procedures to optimize stock levels, minimize waste, and maintain a consistent supply of fresh produce for customers
  • Monitored product expiration dates to uphold quality standards and minimize waste
  • Managed a team of four dedicated produce staff, providing guidance, motivation, and support to achieve departmental objectives
  • Conducted regular team meetings to communicate departmental goals, share updates, and promote collaboration among team members.

Education

BACHELOR OF COMMERCE -

St. Andrews College
Mumbai, Maharashtra

MBA -

University Canada West
Vancouver, BC
06.2025

Skills

  • Customer Service
  • Communication Skills
  • Problem Solving
  • Time Management
  • Team Oriented
  • Attention to details
  • Product Knowledge

Languages

English
Full Professional
Hindi
Professional Working
Marathi
Professional Working

Timeline

Senior Executive

Hansa Direct

Executive

Sahakari Bhandar

BACHELOR OF COMMERCE -

St. Andrews College

MBA -

University Canada West

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Vailankanni Dsouza