HAYLEY LUK
Vancouver,Canada
Summary
Dynamic HR professional with 7 years of in-house and agency recruitment experience. Proven track record in developing effective recruitment campaigns, managing candidate pipelines, and optimizing hiring processes. Skilled in utilizing applicant tracking systems and Microsoft Office products. Strong interpersonal skills with a focus on collaboration and fostering positive relationships. Committed to delivering high-quality service and driving results while adapting to changing environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Human Resources Executive
MTR Corporation Ltd.
, Hong Kong
03.2024 - 11.2024
- Company Overview: MTR Corporation Ltd Is Hong Kong's majority government-owned railway operator, with additional business interests in real estate development, property leasing/management, and international consultancy services
- Performing business partner role to provide one-stop quality HR services to Hong Kong Property & International Business units in relation to manpower resourcing (including recruitment, international mobility, global assignment, redeployment), benefits administration, performance management, staff case management etc
- Managing the recruitment and selection process that encompasses all tasks associated with job advertising, candidate shortlisting, candidate interviewing and reference checking etc
- Prepare statistics and reports to facilitate management review and decision
- MTR Corporation Ltd Is Hong Kong's majority government-owned railway operator, with additional business interests in real estate development, property leasing/management, and international consultancy services
Human Resources Executive
MTR Corporation Ltd.
, Hong Kong
09.2021 - 03.2024
- Company Overview: MTR Corporation Ltd Is Hong Kong's majority government-owned railway operator, with additional business interests in real estate development, property leasing/management, and international consultancy services
- MTR Corporation Ltd Is Hong Kong's majority government-owned railway operator, with additional business interests in real estate development, property leasing/management, and international consultancy services
Human Resources Assistant
CLP Power Ltd.
, Hong Kong
04.2019 - 08.2021
- Company Overview: CLP is one of the largest investor-owned power businesses in Asia-Pacific with investments in Hong Kong, Mainland China, Australia, India, Taiwan Region and Thailand
- Providing full spectrum of Human Resources functions, including but not limited to Talent Acquisition, C&B, performance management, staff movement etc
- Responsible for a full spectrum of recruitment activities, including but not limited to candidate sourcing channels, posting job advertisements, conducting interviews with hiring managers, and onboarding etc
- Managed employee records and maintained confidentiality in handling sensitive information
- Supporting various HR projects such as CLP internship, talent development programmes, cross-Business Group projects etc
- CLP is one of the largest investor-owned power businesses in Asia-Pacific with investments in Hong Kong, Mainland China, Australia, India, Taiwan Region and Thailand
Event Helper/ Customer Service (Part-time)
01.2011 - 09.2020
- Welcoming attendees as they arrive and providing them with event information
- Handling the registration process, including checking in guests, issuing badges, and managing guest lists
- Answering questions related to the event schedule, location, and activities
- Handing out event materials, including brochures, schedules, and promotional items
- Addressing any attendee concerns or issues promptly and professionally
- Ensuring the registration area is organized and presentable throughout the event
- Working closely with event coordinators and other staff to ensure a smooth operation
- Helping set up the registration area before the event and breaking it down afterward
Business Specialist
SAP Hong Kong Co. Ltd.
, Hong Kong
07.2018 - 04.2019
- Company Overview: SAP is a German multinational software company and it develops enterprise software to manage business operations and customer relations
- Providing end-to-end business support for business development campaigns
- Monitoring and analyzing in various operation report such as pipeline management, sales report and regular business reports
- SAP is a German multinational software company and it develops enterprise software to manage business operations and customer relations
Recruitment Consultant
Adecco Personnel Ltd.
, Hong Kong
09.2016 - 07.2018
- Company Overview: The Adecco Group is a Swiss-French company based in Zürich, Switzerland
- It is the world's second largest human resources provider and temporary staffing firm
- Managing the end-to-end recruitment process from job-ad posting, sourcing, shortlisting candidates, build talent pools, arrange interview, negotiating salary packages and prepare the employment contract etc
- Building close and long-term partnerships with clients and provide account servicing and value-added HR solutions to them
- Coaching two junior colleagues to achieve team sales target and align with company performance standard
- Achievement: One of the Top 10 performers in 2017
- The Adecco Group is a Swiss-French company based in Zürich, Switzerland
- It is the world's second largest human resources provider and temporary staffing firm
HR Internship
Adecco Personnel Ltd.
Melbourne, Australia
07.2015 - 09.2015
- Assisting candidates to register and completing the end-to-end recruitment process to ensure the branch has a quality pool of work ready candidates
- Assisting in branch personnel with office administration and reception functions
- Performing data entry into the database PeopleSoft of candidate details
Sales Assistant
M.A.C Cosmetics
Hong Kong
06.2013 - 12.2013
- Company Overview: M.A.C Cosmetics is a leader in the beauty industry
- Greeting customers and providing a warm, friendly welcome
- Assisting customers in selecting and purchasing cosmetics and skincare products
- Maintaining a clean and organized sales floor and product displays
- Managing inventory, including restocking shelves and ensuring product availability
- Collaborating with team members to achieve sales targets and KPIs
- Engaging in product training and staying updated on new launches and promotions
- Processing transactions accurately and efficiently at the cash register
- Handling customer inquiries and resolving any issues or complaints
- Participating in promotional events and in-store activities
- M.A.C Cosmetics is a leader in the beauty industry
Education
Bachelor of Commerce - Human Resource Management and Finance
Deakin University
Melbourne, Australia12.2015
Skills
- Proficiency in MS applications (Excel, PowerPoint, Word)
- HRIS: SAP, PeopleSoft, Oracle, Taleo, ELMO
- Talent Acquisition
- Customer Service
- Communication Skills
- HR analytics
- Complaint resolution
- Strong teamwork
- Relationship building
Certification
- General Mediator Training Course, Hong Kong Mediation Centre, 2022
- 12-hour Mental Health First Aid Standard Course, The Mental Health Association of Hong Kong, 12/31/19
Languages
- English, Full Professional
- Chinese (Cantonese & Mandarin), Native/Bilingual
Workeligibility
Legally eligible to work for any employer in Canada
Languages
English
Full Professional
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Senior Human Resources Executive
MTR Corporation Ltd.
03.2024 - 11.2024
Human Resources Executive
MTR Corporation Ltd.
09.2021 - 03.2024
Human Resources Assistant
CLP Power Ltd.
04.2019 - 08.2021
Business Specialist
SAP Hong Kong Co. Ltd.
07.2018 - 04.2019
Recruitment Consultant
Adecco Personnel Ltd.
09.2016 - 07.2018
HR Internship
Adecco Personnel Ltd.
07.2015 - 09.2015
Sales Assistant
M.A.C Cosmetics
06.2013 - 12.2013
Event Helper/ Customer Service (Part-time)
01.2011 - 09.2020
Bachelor of Commerce - Human Resource Management and Finance
Deakin University
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