Erin Boyle
Vancouver,BC
Summary
High-achieving Business Development & Account Manager bringing expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases sales numbers. 7+ years in sales and customer service.
Overview
8
8
years of professional experience
Work History
Business Development Executive
Vessel Packaging Company
03.2022 - Current
- Communicated directly with customers and partners to build strong business networks and relationships.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Identified business development challenges and customer concerns for proactive resolution.
- Implemented innovative business development strategies to increase customer base and expand market share.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Contributed to industry events and trade shows to showcase products and gather industry intelligence.
- Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.
Account Manager
Vessel Packaging Company
03.2022 - 03.2023
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Outside Sales Representative
Central City Brewers & Distillers
06.2021 - 02.2022
- Prospected and conducted face-to-face sales calls with accounts and prospects throughout assigned territory.
- Established new accounts through cold calling and personal visits to potential customers.
- Negotiated terms and contracts with clients to maintain profitable sales and volume
- Visited both retail and on-premise accounts to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Exceeded monthly sales targets and quotas consistently.
- Attended trade shows and conferences regularly to increase brand visibility in the BC alcohol industry
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Recorded accurate and efficient records in customer database.
- Contributed to event marketing, sales and brand promotion.
Outside Sales Representative
Northam Beverages
11.2017 - 05.2021
- Identified new business opportunities through cold calling, networking, marketing and other industry ventures
- Selected correct products from a large portfolio based on customer needs, product specifications and costs
- Developed and maintained strong working relationships with accounts within the Lower Mainland.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Stayed current on company offerings and industry trends.
- Informed customers of promotions to increase sales productivity and volume.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated prices, terms of sales and service agreements.
- Achieved or exceeded company-defined sales quotas.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Inside Sales Account Manager
Phillips Brewing & Malting
11.2015 - 10.2017
- Developed exceptional rapport with customers to build trust and create value through guided buying decisions.
- Captured business by explaining, demonstrating and highlighting products through conversations and formal presentations.
- Serviced accounts regularly to keep revenue high and capitalize on cross-selling opportunities.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Kept detailed records of daily activities through online customer database.
Education
Bachelor of Arts - Communications And Media
Simon Fraser University
Burnaby, BC05.2015
Skills
- Strategic Partnership
- Consultative Sales Techniques
- Contract Negotiation Expertise
- Business Development and Planning
- Sales Expertise
- Customer Service
- Product and Service Sales
- Goals and Performance
- Prospecting and Cold Calling
- Account and Territory Management
- Client Consultations
- Promotion Implementation
Languages
English
Native or Bilingual
Timeline
Business Development Executive
Vessel Packaging Company
03.2022 - Current
Account Manager
Vessel Packaging Company
03.2022 - 03.2023
Outside Sales Representative
Central City Brewers & Distillers
06.2021 - 02.2022
Outside Sales Representative
Northam Beverages
11.2017 - 05.2021
Inside Sales Account Manager
Phillips Brewing & Malting
11.2015 - 10.2017
Bachelor of Arts - Communications And Media
Simon Fraser University
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