TROY JACKSON,PMP
Calgary,Canada
Summary
Senior Project Manager with 20+ years of experience delivering large-scale automation, AV, low-voltage, and telecom infrastructure projects across Western Canada. Proven record leading cross-functional teams to design, implement, and integrate Control4 systems, structured cabling, smart lighting, intercoms, and audiovisual solutions in commercial and residential environments. Skilled in project lifecycle management, Agile/Waterfall delivery, stakeholder communication, and budget/schedule control for multimillion-dollar initiatives. PMP-certified with a hands-on technical foundation and a commitment to delivering high-quality, client-focused automation solutions on time and within scope.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Manager, Service Delivery
Microserve
03.2023 - Current
- Directed enterprise automation and structured cabling projects exceeding $5M annually.
- Supervised technicians and subcontractors in low-voltage wiring, AV setups, and Control4 programming.
- Conducted client planning sessions, defining scope, objectives, and deliverables for automation and AV systems.
- Implemented Agile practices to adapt to dynamic client requirements.
- Highlight: Delivered a $3M structured cabling and automation project (OSP trenching, MXU deployment, AV integration) two weeks early, securing repeat business.
Technical Delivery Manager
Rogers Communications
01.2019 - 03.2023
- Managed multimillion-dollar fiber, low-voltage cabling, and smart building upgrades.
- Directed 30+ subcontractors/technicians delivering automation-ready systems with 95% milestone success.
- Oversaw budgets exceeding $20M with
- Acted as primary client liaison, ensuring clear technical progress updates.
- Highlight: Delivered 20 tower activations and a $10M FTTX rollout across 15 communities with automation-ready cabling, under budget by 8%.
Operations Manager
Trilinks Communications
06.2014 - 12.2018
- Led OSP/ISP builds, structured cabling, intercom, and AV deployments.
- Coordinated installers and subcontractors on residential and commercial automation projects.
- Negotiated vendor agreements and ensured compliance with safety and quality standards.
- Highlight: Managed multi-dwelling unit integration with structured cabling, AV, and intercom systems, reducing rework costs by 15%.
Senior Implementation Manager
Shaw Communications
03.2012 - 09.2018
- Oversaw regional telecom and automation integration projects, including fiber expansions and enterprise cabling builds.
- Ensured all low-voltage and AV installations met compliance standards and client requirements.
- Delivered close-out documentation and reporting packages for smart building deployments.
Telecommunications Manager
Precision Communications (Suncor Energy)
05.2010 - 03.2012
- Managed low-voltage wireless, optical, and cabling systems in refinery environments.
- Oversaw tower cabling, intercoms, and disaster recovery systems, ensuring system reliability and compliance.
Project Manager
Bell Canada
02.2000 - 05.2010
- Delivered multi-phase low-voltage and AV-enabled infrastructure projects, including VoIP/FTTX rollouts and enterprise cabling upgrades.
- Directed subcontractors and installers in structured cabling, smart system, and AV/security integration.
- Highlight: Led national retail rollout of structured cabling and AV systems across 50+ sites, achieving 100% on-time delivery.
Education
Telecommunication Technology Certificate -
SAIT
Electrical Engineering -
McGill University
Electronics Engineering Technology Diploma -
Dawson College
Skills
- Automation & AV Solutions
- Control4
- Intercoms
- Smart Lighting
- AV Design/Integration
- Low-Voltage Infrastructure
- Structured Cabling
- Fiber
- Coax
- Security Systems
- Network Installations
- Project Management
- Agile (Scrum/Kanban)
- Waterfall
- MS Project
- Jira
- Execution & Delivery
- Scope
- Scheduling
- Budget Control
- Risk Mitigation
- UAT Oversight
- Leadership
- Technician & Installer Oversight
- Subcontractor Management
- Mentorship
- Client Engagement
- Progress Reporting
- Stakeholder Communication
- Solution-Driven Delivery
- Quality & Compliance
- Safety Leadership
- Industry Standards
- Regulatory Adherence
Education And Certifications
- PMP - Project Management Professional, PMI
- Leadership for Safety Excellence | Alberta Construction Safety Association
- Telecommunication Technology Certificate | SAIT, Calgary
- Electrical Engineering | McGill University
- Electronics Engineering Technology Diploma | Dawson College
Attributes
- Strategic leader with strong technical and client-facing expertise
- Effective communicator with ability to translate technical system integration into client-focused outcomes
- Committed to quality, compliance, and safety in all low-voltage and automation projects
- Skilled mentor, fostering collaboration and technician development
- Resilient, adaptable, and solution-oriented in fast-paced automation environments
Certification
Project Management Professional PMP
Timeline
Manager, Service Delivery
Microserve
03.2023 - Current
Technical Delivery Manager
Rogers Communications
01.2019 - 03.2023
Operations Manager
Trilinks Communications
06.2014 - 12.2018
Senior Implementation Manager
Shaw Communications
03.2012 - 09.2018
Telecommunications Manager
Precision Communications (Suncor Energy)
05.2010 - 03.2012
Project Manager
Bell Canada
02.2000 - 05.2010
Electrical Engineering -
McGill University
Electronics Engineering Technology Diploma -
Dawson College
Telecommunication Technology Certificate -
SAIT
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