Summary
Overview
Work History
Education
Skills
Websites
Languages
Recognition
Timeline
Generic
AKHIL SATHEESHKUMAR NAIR

AKHIL SATHEESHKUMAR NAIR

Alberta,Canada

Summary

Highly adaptable and results-oriented professional with over 5 years of demonstrated experience in managing business activities, team communications, and project coordination. Proven ability to establish and implement efficient cross-functional processes, streamline operations, and ensure effective communication across all levels of an organization. Adept at leveraging Lean Six Sigma methodologies to drive process optimization and achieve measurable results. Eager to contribute to De Havilland Aircraft of Canada's Aftermarket Transformation team by coordinating key projects and fostering seamless internal communications.

May be willing to relocate. Open to travel.

SKILLS

  • Project & Business Coordination: Skilled in managing projects from initiation to completion, ensuring on-time delivery and alignment with objectives. Proven capacity to manage multiple tasks simultaneously and prioritize effectively in a fast-paced environment. Supported and led business process improvements in collaboration with internal teams and stakeholders.
  • Communication & Liaison: Excellent verbal and written communication skills. Adept at serving as a central communication liaison, facilitating communication and coordination between interdepartmental teams to optimize workflow efficiency. Experienced in preparing presentations, meeting invitations, and managing employee communication channels.
  • Process Improvement: Extensive experience in identifying, analyzing, and improving processes using Lean Six Sigma methodologies. Proven ability to streamline operations, reduce waste, and enhance productivity. Contributed to achieving 100% SLA achievement for device disposal through process optimization and efficiency improvements.
  • Organizational & Administrative Support: High attention to detail with strong organizational abilities. Supported people-related functions such as training new team members and existing team members in process and soft skills. Proficient in administration of access to internal platforms, including MS SharePoint.
  • Data Analysis & Reporting: Strong analytical skills with experience in collecting, analyzing, and interpreting data. Responsible for creation of daily/weekly/monthly client/stakeholder reports, including Lease reporting and Asset Tracking, ensuring all reporting is accurate and audited prior to deadlines.
  • Technology: Expert proficiency in MS Office programs, including Excel (with knowledge of basic formulas and pivot tables), PowerPoint, and Outlook. Experience with transacting in an ERP system (SAP). Proficient in ServiceNow, WMS, ConnectWise, and other relevant applications.

Overview

11
11
years of professional experience

Work History

ASSET RECOVERY & WAREHOUSE TEAM LEAD

MICROSERVE
, Canada
06.2023 - Current
  • Managed and scheduled daily team tasks for Asset Recovery and Warehouse teams.
  • Identified and implemented process improvements that streamlined workflows and enhanced productivity.
  • Responsible for scheduling order deliveries based on due dates and maintaining accurate inventory.
  • Assessed team member performance, identifying areas for improvement and creating development plans.
  • Facilitated communication and coordination between interdepartmental teams to optimize workflow efficiency.
  • Provided support and training to Asset Recovery Technicians and Warehouse Associates as needed.
  • Handled rush projects and managed multitasking with a customer-first approach.
  • Responsible for creation of daily/weekly/monthly client/stakeholder reports, including Lease reporting, Asset Tracking, and Delinquent reports, ensuring all reporting is accurate and audited prior to deadlines.

OUTBOUND SUPERVISOR

RENORUN
, Canada
06.2022 - 12.2022
  • Led process of choosing teams and the prioritization of outbound orders.
  • Coordinated with loading department and other various teams to execute orders.
  • Supervised projects to streamline operations and improve processes.
  • Managed and scheduled daily team tasks.

Assistant Manager Operations

ALLIANZ SERVICES PRIVATE LTD.
Trivandrum, India
06.2019 - 08.2020
  • Managed and motivated a team of 21 members to achieve and exceed business targets in an insurance operations environment.
  • Ensured consistent delivery of agreed service levels, managing daily work allocation, resource scheduling, and performance management tasks to enhance team and individual performance.
  • Oversaw query resolutions, participated in discussions with process owners on solving issues, and looked for ways to improve processes, maintaining proper records of all operational and functional information.
  • Led the Employee Engagement Project, improving employee engagement survey scores by 15% through data analysis and impact-effort solutions.
  • Contributed to the successful migration from a legacy application to ServiceNow by documenting existing processes, identifying pain points, assisting with testing, and collaborating with the development team to optimize functionality and usability.
  • Leveraged fair evaluation processes, employee reviews, and staff mentoring to drive performance and job satisfaction at all levels, coaching team members on business professionalism and exceptional customer service.
  • Generated operational reports for management on a monthly schedule.

Deputy Team Lead

ALLIANZ SERVICES PRIVATE LTD.
Trivandrum, India
04.2016 - 06.2019
  • Managed and supervised team activities in the Assistant Manager's absence, including daily work allocation, coaching, and mentoring team members.
  • Acted as a point of referral/escalation in manager's absence, assisting in responding to escalations and ensuring root causes were addressed to avoid repetitive errors.
  • Participated in a Lean Six Sigma project to reduce turnaround time and improve KPI achievement, contributing to 100% SLA achievement for device disposal through process optimization and efficiency improvements.
  • Collaborated with the development team to design and implement a bot for process automation, developing process maps and documentation, and participating in testing for accuracy and efficiency.
  • Trained new team members and existing team members in process and soft skills.

DIGITAL INTERACTIVE ADVISOR

24/7 CUSTOMER PRIVATE LTD.
Bengaluru, India
10.2015 - 04.2016
  • Provided chat assistance to customers of Argos (UK based online selling portal).
  • Addressed queries, suggestions, concerns, interests, and disinterests of customers through online chat platform.

PROCESS ASSOCIATE

ACCENTURE SERVICES PRIVATE LTD.
Bengaluru, India
01.2014 - 06.2014
  • Managed project based on supply and consumption of power and gas for UK based power and gas supply company.
  • Loaded data into SAP database to create tickets for team members.
  • Oversaw clearing and resolving of tickets according to various corresponding algorithms.

Education

Post-Graduate Diploma - BUSINESS MANAGEMENT

SYMBIOSIS INSTITUTE OF BUSINESS MANAGEMENT
PUNE, MAHARASHTRA, INDIA
01.2020

Associate degree - AIRCRAFT MAINTENANCE ENGINEERING

PARK SCHOOL OF AERONAUTICAL SCIENCES
COIMBATORE, TAMIL NADU, INDIA
01.2011

Skills

  • Lean Six Sigma certification
  • Operations management
  • Team leadership
  • Project management
  • Process improvement
  • Workflow optimization
  • Client support
  • Data analysis
  • Change management
  • Insurance operations
  • Employee benefits management
  • Operational excellence
  • Collaboration and communication
  • Problem-solving skills
  • Technology proficiency

Languages

  • English
  • Malayalam
  • Tamil

Recognition

  • "Going the Extra Mile" Award, Recognized for performance in FFIC Account (Allianz Services)
  • "Superior Performance Medal", Awarded for superior performance during the Allianz Annual RNR (2017)

Timeline

ASSET RECOVERY & WAREHOUSE TEAM LEAD

MICROSERVE
06.2023 - Current

OUTBOUND SUPERVISOR

RENORUN
06.2022 - 12.2022

Assistant Manager Operations

ALLIANZ SERVICES PRIVATE LTD.
06.2019 - 08.2020

Deputy Team Lead

ALLIANZ SERVICES PRIVATE LTD.
04.2016 - 06.2019

DIGITAL INTERACTIVE ADVISOR

24/7 CUSTOMER PRIVATE LTD.
10.2015 - 04.2016

PROCESS ASSOCIATE

ACCENTURE SERVICES PRIVATE LTD.
01.2014 - 06.2014

Post-Graduate Diploma - BUSINESS MANAGEMENT

SYMBIOSIS INSTITUTE OF BUSINESS MANAGEMENT

Associate degree - AIRCRAFT MAINTENANCE ENGINEERING

PARK SCHOOL OF AERONAUTICAL SCIENCES
AKHIL SATHEESHKUMAR NAIR